Data Center Engineering Operations Cluster Manager, Data Center Community

Amazon seeks exceptional leaders for a strategic senior management position

overseeing our data center operations. This executive role offers significant

visibility within the organization and aligns with our mission of becoming the

world's most customer-centric company.

The DCEO Cluster Manager position encompasses leadership responsibility for

multiple data center facilities and their corresponding infrastructure. The

successful candidate will direct a substantial organizational structure,

providing oversight to Area Managers and Facility Managers while ensuring

operational excellence across multiple data center locations.

This position requires demonstrated leadership capabilities and a track record

of exceptional performance in managing complex technical operations. The role is

integral to maintaining Amazon's world-class data center infrastructure and

supporting our continued growth and innovation.

The ideal candidate for this role will have a strong understanding of data

center/mission critical MEP infrastructure. You will be the single point of

contact for all facility related issues and work as the technical resource to

support Regional Cluster Manager. You will solely be responsible for maintaining

100% service uptime in your Cluster. You have a very high-level view of your

organization, but you will need to deep dive into detail as needed. You will

also be interacting with the global team daily by representing the Data Center

Engineering Operations team.

If you are passionate about Customer Experience, think and act globally and want

to contribute to the operational excellence of Amazon.com data centers. This may

be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be

restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be

accessed from outside of the United States)

Key job responsibilities

- Hiring, managing, and developing the operations management team including

facility managers, area managers, chief engineers, and facility technicians.

- Establish performance benchmarks, conduct analyses, and prepare reports on all

aspects of the critical facility operations and maintenance

- Responsible for the on-site management of 24x7 shift technicians, senior shift

technicians, sub-contractors and vendors, ensuring that all work performed is in

accordance with established practices and procedures.

- Build and maintain sustainable organizational structure.

- Work with business development, real estate, engineering and construction team

to forecast staffing and maintain.

- Mentor and develop employees.

- Hiring strategy and participation in recruiting events.

- Operation and maintenance of mechanical, electrical, and controls systems for

Amazon data centers include preventive maintenance, corrective maintenance, and

change management.

- Manage all facility related repairs in a timely manner

- Daily/weekly/monthly/Data Center Engineering Operations meetings and

reporting.

- Run weekly availability meetings and report outcomes.

- Liaise with a global team on global initiatives as well as process and

procedures, implement those initiatives locally in Atlanta.

- Vendor management of colocation data center services providers to meet or

exceed contracted performance SLAs.

- Safety, security, and availability of incident response, incident management,

incident resolution, and root cause analysis.

- Cost management including OPEX and CAPEX associated with all data centers you

oversee.

- Continuous improvement of operational processes, procedures, methods, and

tools.

- Lead and manage energy efficiency initiatives in your Cluster.

- Support capacity planning and management and actively involved in ongoing

construction activities.

A day in the life

Your day will be a blend of strategic oversight and hands-on problem-solving.

You'll navigate complex facility challenges, coordinate with cross-functional

teams, and ensure our data centers operate with precision and reliability. From

monitoring critical systems to managing project timelines, every moment will be

an opportunity to make a significant impact. Basic Qualifications: - Bachelor's

degree in Electrical Engineering, Mechanical Engineering, or a related field

- Experience hiring, developing, and managing high-performing technical teams

- 5+ years of managing managers experience

- 10+ years of mission critical facilities experience

- In depth knowledge of Data Center Facilities such as generators, chillers,

cooling towers, air handling units, UPS, electrical sub distribution systems,

fire detection and suppression systems, cable reticulation systems Preferred

Qualifications: - Experience with process improvement techniques such as Kaizen,

Lean Manufacturing or Six Sigma

- Experience with large-scale technical operations or large-scale compute farms

- Broad knowledge of information technology infrastructure domains such as

computing server platforms, storage server platforms, server components, network

devices, technologies and architectures, IT service delivery principles and best

practices.

- Mission Critical facility management experience for a large enterprise or

large Colocation provider

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, MO, New Florence - 153,200.00 - 254,500.00 USD annually