Data Center Facility Manager, Data Center Community

Join our dynamic team and become a critical technical leader who ensures the

heartbeat of our global infrastructure remains strong and resilient. In this

pivotal role, you'll be the guardian of our data center operations, driving

reliability and performance while optimizing operational efficiency across

complex technical environments.

Data Center Facility Manger role acts as Amazon’s front line when it comes to

hands-on electrical and mechanical equipment troubleshooting. They will

maintain, operate, and troubleshoot mission-critical data center facility

equipment including electrical support equipment such as stand-by diesel

generators and related fuel systems, 3 phase electrical systems that include but

not limited to switchgear, UPS units, PDUs, and wet cell batteries and

associated systems. Mechanical equipment includes CRAC units, centrifugal

chillers, cooling towers/water chemical systems, air handlers and associated

systems, pumps, and motors. Additional support equipment is included in the

scope of the role which includes fire suppression systems, building automation

systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be

restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be

accessed from outside of the United States)

Key job responsibilities

- Oversee all aspects of the data center's critical infrastructure. Ensure that

all work performed within the space is done to high quality and without impact

to internal/external customers

- Oversee the safety, security, availability, quality, and performance of the

team, while driving a positive customer experience across multiple shift

schedules

- Manage teams of 24x7 engineering technicians and Facility Managers in all

facets of their career

- Engage in improvement projects, often requiring reaching out to a variety of

support teams, and drive them from conception to completion

- Ensure staffing levels are maintained and grow with expansions

- Be actively involved in ongoing construction activities

- Coordinate daily with a multitude of third-party vendors ensuring adherence to

contracted SLAs

- Effectively and efficiently manage the operations budget and expenditures

A day in the life

As the Facility Manager, your role demonstrates a strong commitment to

prioritizing the development and well-being of team members, as well as

fostering diversity and inclusion. You will oversee all facets of the data

center's critical infrastructure with a focus on continuous availability and

optimal performance, while upholding high-quality standards and minimizing any

impact on internal and external customers. Additionally, you will play a crucial

role in process optimization, staff management, setting performance metrics, and

driving continuous improvement initiatives, all while ensuring a supportive and

inclusive work environment.

- Manage teams of 24x7 engineering technicians: Prioritize and assign tasks,

coach and create documentation, guide and train staff on best practices.

- Effectively and efficiently manage operations budget: Monitor and control

expenditures, ensure optimal resource allocation.

- Engage in improvement projects: Drive projects from conception to completion,

collaborate with support teams.

- Coordinate with third-party vendors: Ensure adherence to contracted service

level agreements (SLAs).

- Communicate complex technical information: Adapt communication style for

diverse stakeholders, including non-technical audiences.

- Respond to out-of-hours emergency calls: Address urgent issues that may arise

outside regular working hours.

- Act as an escalation point for facilities-related issues: Oversee routine and

emergency services, ensure safety procedures are followed.

- Deliver operational excellence: Prioritize team development and well-being

while achieving operational goals.

- Foster a diverse and inclusive team culture: Empower team members to reach

their full potential.

- Perform physical tasks: Lift and move objects of varying weights, walk job

sites in different terrains while maintaining balance and safety.

- Promote accessible work environments: Support employees' diverse needs.

- Work in noisy environments when required: Utilize approved personal protective

equipment (PPE).

- Support multiple locations/sites: Coordinate and manage operations across

different sites.

- Provide on-site management for builders, five days a week. (No remote work)

Basic Qualifications: - 3+ years of Microsoft Office products and applications

experience

- 5+ years of work in a managerial/supervisory with 8-10 or more direct reports

- 3+ years of experience in industrial electrical and mechanical systems

Preferred Qualifications: - Knowledge of the electrical and mechanical systems

involved in critical data center operations including systems such as feeders,

transformers, generators, switchgear, UPS systems, ATS units, PDU units,

chillers, pumps, air handling units, and CRAC units

- Bachelor's degree in electrical or mechanical engineering, engineering

technology or equivalent or 7+ years of experience working in a data center or

other mission critical environment with an emphasis on building and equipment

operation

- Experience communicating technical details verbally and in writing

- Must be able to work in an environment that involves walking, stooping,

bending, and climbing to access equipment.

- Behavioral interviewing and hiring experience

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, IN, NEW CARLISLE - 129,200.00 - 193,000.00 USD annually