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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Data Centre Operations designs, installs and maintains the world’s largest
Computing Infrastructure. We are looking for skilled Data Centre Technicians
with a passion for technology to help us expand to the next level.
More about us:
Amazon Web Services (AWS) offers an exciting, dynamic and challenging
environment encouraging creativity and personal development while maintaining
AWS computing environments in a secure, scalable, and cost-effective manner.
Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently
accepting more than 40,000 objects uploaded every second on a daily basis. To
keep up with this demand on both disk and capacity, we continue to expand our
Data Centres in every region! Our content delivery service, Front, has expanded
its Data Centre presence by over 50% worldwide in the last 12 months and are
expected to continue increasing! This requires talented people to build and
manage. We hope it is you!
The Opportunity: Data Centre Technician
This role is a unique opportunity to work in some of the most advanced data
centres in the world. Amazon data centres are large-scale high-density centres
where you will be working on changing the face of technology in the region.
A Data Centre Technician may be the primary point of contact for both internal
customers (for example: Engineers, Systems Engineers, Software Developers,
Database Engineers, Technical Operations) and external customers (Vendors,
Contractors, Service Providers among others). There is never a dull moment as
each day presents itself with different challenges.
Key job responsibilities
Some of the key responsibilities you will undertake are:
Problem Solving: Maintain a high level of system reliability by prioritising and
resolving trouble tickets efficiently, these include:
- Escalation point and technical trouble shooter for all Systems and problems
- Deep diving into server issues
Technical: Troubleshoot technical issues on various platforms ranging from
Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Centre power and cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install and configure racks of hosts in line with internal SLAs
- Triage and resolve trouble tickets for all devices in your region
- Data Centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts and spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors and contractors
- Contribute ideas to improve operational efficiency
Project Management:
- Participate in and deliver on a number of high impact small to mid-scale
projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world’s largest Cloud infrastructure
Mentoring:
- Share knowledge and help educate less technical staff on the best practices
related to all service owner issues
Hiring:
- Contribute towards building a great team by getting involved in the Amazon
hiring process/candidate interviews
** For more information on Amazon Web Services, please visit
https://awsinfraops.splashthat.com and http://infrastructure.aws**
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Basic Qualifications: - 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related
field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair Preferred
Qualifications: - Can work in cramped spaces or in elevated locations while
adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and
operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear,
cable management, hot/cold aisle containment)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians
of country throughout Australia and their connections to land, sea and
community. We pay our respect to their elders past and present and extend that
respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
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