Data Center Manager, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

You will be a proven manager with experience managing teams of high performers.

You will have the ability to refine and develop processes to optimize

operational excellence in every area of your role. You will be able to drive

performance levels to achieve the pace at which we build and operate Data

Centers in India for Amazon Data Services India Private Limited (“ADSIPL”). You

will have previous experience in Data Centers, either building or managing (or

both) along with exposure to developing great relationships with both internal

teams and external vendors.

You will also have a passion for technology along with a desire to be the best

at your job every day!

Key job responsibilities

About The Role:

As a Data Center Manager in ADSIPL, you will get to manage the world’s largest

Cloud Computing Infrastructure in India. We encounter interesting, challenging &

complex problems every day, being a technical manager in ADSIPL means that you

can innovate to solve these issues and help drive Operations Excellence in all

areas of your role.

Your day job at ADSIPL will include (but not limited to):

- Managing and developing teams of engineers, providing both technical and

leadership expertise and ensuring highest levels of performance.

- Maintaining existing co-located and in-house Data Centers

- Helping build and bring online new Data Centers

- Constantly improving all our processes and procedures. We believe there is

nothing we cannot improve

- Assisting & managing relationships with external vendors & contractors

- Liaising with internal teams & management groups

- Ensuring we adhere to and exceed local Health & Safety standards in all our

Data Centers

- Creating and maintaining metrics on all aspects of our Data Centers and

utilizing those metrics to drive positive changes

- Assisting in implementing service methodologies including incident management,

problem management, change management, capacity management, etc.

What are we looking for in a successful AWS Returner Data Centre Manager (DCM)

candidate along with the technical knowledge and experience.

People Management.

As a successful candidate you will have managed a team of at least 5

individuals, over a period of at least 3 years. You will be able to demonstrate

how you have continued to improve performance of an existing team along with

displaying skills in creating or growing a team. Experience managing both high &

low performing employees will be of advantage along with conflict management.

Incident Management.

You will have a lot of experience dealing with high severity situations, show a

clear understanding of the wider blast implications of any issue/outage and

potential consequences of differing outcome scenarios. You will also have

experience in Change Management & Fault Management.

Vendor Management.

An Amazon, individual has to deal with vendors, contractors & security

companies. You will be able to prove you have experience dealing with external

vendors and be able to display incidents of both problem & conflict management

when dealing with same.

Process Improvement.

You will be able to demonstrate an ability of taking both a good working process

& a bad process and improving. You will have experience in processes mapping,

implementing remediation steps and how this affected the overall business you

were working in. Experience in Kaizen/Lean/Six Sigma is preferable

Health & Safety.

Health & Safety should be at the forefront of every manager's mind. Managers

should be able to positively influence the Safety culture of the Data Center

organization.

About the team

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Basic Qualifications: - Experience that includes strong analytical skills,

attention to detail, and effective communication abilities

- 4+ years of data center engineering or operations experience

- 3+ years of managing technical teams with significant personnel management

experience and examples of developing engineers and building successful teams

experience Preferred Qualifications: - Bachelor's degree or above in engineering

or equivalent STEM (Science, Technology, Engineering and Mathematics) field, or

4+ years of network and operating system support experience

- 1+ years of Agile methods and processes experience

- Experience in capacity planning, operations planning, business analysis or

similar

- Knowledge of Lean, Kaizen, Six Sigma concepts

- Experience implementing change management successfully transitioning programs

into large-scale operations

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.