About This Role

At Amazon, we strive to be Earth’s most customer-centric company, where people

can find and discover anything they want to buy online. We hire the world’s

brightest minds, offering them an environment in which they can relentlessly

improve the customer experience. Innovation and creativity are built into the

DNA of the company and are encouraged at all levels of employment. Every day we

solve complex technical and business problems with ingenuity and simplicity.

We’re making history and the good news is we’ve only just begun.

You’ll join a team of associates, supply chain specialists, program managers,

operations managers, and other critical partners. You’ll work across the

Logistics and Imaging Team (LIT) to help ensure employees receive the equipment

they need to do their jobs, while helping drive consistent, reliable, and

scalable operational processes.

This role is ideal for someone who enjoys owning daily execution, solving

operational problems, supporting frontline teams, and improving how work gets

done. The Operations Support position will help coordinate laptop and IT

equipment workflows, monitor operational health, resolve blockers, support

escalations, and ensure that service levels and customer expectations are met.

While this role will support projects and process improvement initiatives, the

primary focus is leading day-to-day operations. The right candidate will be

comfortable balancing hands-on execution with cross-functional coordination,

using data to identify gaps, and working with teams across operations,

logistics, inventory, IT, and support functions.

The ideal candidate is organized, dependable, comfortable working in a

fast-paced environment, and able to lead through influence. They should be able

to understand operational processes quickly, identify areas for improvement, and

help implement practical solutions that improve accuracy, speed, and customer

experience.

Key job responsibilities

- Lead and support daily IT asset operations, including laptop replenishment,

inventory movement, order flow, and issue resolution.

- Monitor operational queues, service levels, aging work, and customer-impacting

blockers.

- Partner with warehouse associates, IT teams, operations leaders, and supply

chain partners to ensure work is completed accurately and on time.

- Act as an escalation point for operational issues related to asset

availability, fulfillment, process gaps, or system constraints.

- Use data and metrics to identify trends, risks, and improvement opportunities.

- Support process improvements that reduce defects, improve throughput, and

create a better employee experience.

- Help document, standardize, and improve operational procedures.

- Coordinate small to medium-sized initiatives that improve daily operations,

inventory accuracy, asset readiness, or service delivery.

- Communicate status, risks, and updates clearly to stakeholders and leadership.

- Support a flexible operations environment where priorities can shift quickly

based on customer and business needs. Basic Qualifications: - Experience using

data and metrics to determine and drive improvements

- Experience working cross-functionally with tech and non-tech teams

- Experience supporting daily operations, escalations, queue management, or

service-level performance. Preferred Qualifications: - Experience in a

management/team lead function

- Experience using Microsoft Excel to manipulate and analyze data, with the

ability to transform data into actionable insights

- Bachelor's degree or above in a related field

- Experience improving processes in a fast-paced, high-volume environment.

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, WA, Renton - 29.03 - 50.86 USD hourly

About This Role