Data Center Operation Manager

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

•Hire, develop, build, and manage a team of Data Center Technicians, including

the management of individual and team performance.

•Lead and supervise the team to be responsible for maintaining and

troubleshooting system, hardware, and network device issues.

•Ensure effective and efficient management of data center operations, including

ticket queue management, 7/24 shift arrangements, and hardware logistics.

•Inspire and guide improvement in team processes, technology innovation, and

automation.

•Ensure all operational KPIs and metrics are being measured and met.

•Manage outage by severity level and act as the call leader.

•Be passionate about the quality and quantity of services being provided, and

continuously strive to improve our Customer Experience.

주요 업무

• 개인 및 팀 성과 관리를 포함하여 데이터 센터 테크니션팀을 채용, 개발 및 관리

• 시스템, 하드웨어 및 네트워크 장치의 유지 관리 및 이슈 해결을 담당하는 팀의 리딩

•티켓 관리, 연중무휴 근무 배치, 하드웨어 물류를 포함하여 데이터 센터 운영의 효과적이고 효율적인 관리를 보장

•팀 프로세스, 기술 혁신 및 자동화를 개선에 기여

•모든 운영 KPI와 지표가 측정되고 충족되는지 확인

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve. Basic Qualifications: - 5+ years of people

management experience.

- 5+ years of experiences in managing an IT environment.

- In-depth knowledge and experience of change, problem and incident management.

- Demonstrated communication skill in presentation, open discussion, team

coaching.

- Understanding in Financial budgeting, Capex and Opex concepts. Preferred

Qualifications: - Cumulative experiences in Data Center Operations or similar

roles in a mission critical environment.

- Cumulative experiences with information technology infrastructure domains such

as compute server platforms, storage server platforms, server components,

network devices, cabling and IT service delivery principles and best practices.

- Project Management skill.

- Experience in Safety and Security measures.

- Fluent in Korean and English

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.