About This Role

Manage a team that maintains cloud infrastructure for global data center

operations!

AWS is looking for technology managers with experience in people management,

strong technical understanding and the drive and vision to take AWS Data Center

Operations to the next level. The successful candidate will have experience

creating/devising strategies, mentoring people at all levels, sponsoring

projects, and proposing technical solutions. This position involves leading

teams in hardware and network diagnostics followed by physical repair and

includes participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

The successful candidate will be operationally responsible for a Data Center.

Some high-level responsibilities include:

- Prioritize and assign trouble tickets to data center technicians and operators

- Manage the performance of a diverse team(s) of data center operation

professionals with varying skills across different locations

- Developing Career Paths for the employees and to make updates in our internal

tools.

- Recruit and train data technicians to ensure appropriate staffing levels

- Ensure effective and efficient management of day to day data center operations

including queue management, 7/24 shift arrangement and hardware logistics

- Fast learn or act as the subject matter expert across all aspects in data

center operations

- Ensure all operational KPIs and metrics are being measured and met

- Inspire and guide improvement in team process, technology innovation and

automation

- Manage Large Scale Events (outages) and act as the call leader

- Manage and improve the work-flows and through-put for data centers operations

- Recommend, document, and oversee policies and procedures to meet industry best

practices and to meet required SLAs

- Maintain the on-call schedule coordinating absence and vacations

- Be passionate about the quality and quantity of services being provided, and

continuously strive to improve our Customer Experience

This role supports data centers in various operational stages. The position may

be assigned to a facility still under development, which could require travel to

established locations for training until your designated site becomes fully

operational.

Essential Requirements:

- Ability to travel to or commute between data center locations as needed

- Willingness to temporarily work at alternative sites during training periods

or until assigned facility is operational

- Travel frequency will vary based on business needs and operational status of

assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50

miles) to active data center sites as required by business needs.

A day in the life

Amazon Web Services (AWS) is a fast paced technology company and a leader in the

world of data centers. The position will help ensure overall availability and

reliability to meet or exceed defined service levels of data center operations.

We are currently expanding our infrastructure management team and are looking

for technology managers with experience in people management, strong technical

understanding and the drive and vision to take AWS Data Center Operations to the

next level.

The successful candidate will have experience creating/devising strategies,

mentoring people in all levels, sponsoring projects and proposing technical

solutions. This position involves leading teams in hardware and network

diagnostics followed by physical repair and includes participation in an on-call

rotation. All candidates should be willing to work both independently and

managing their teams effectively. Work prioritization, organizational skills,

effective communication, and the ability to react quickly are critical to being

successful. In addition to strong knowledge in Data Centers, hardware and

network repair, candidates will create documentation, innovate solutions,

participate in site-level project work, and fix complex problems within the Data

Center Space. This team works in an environment that operates 24/7. Basic

Qualifications: - 4+ years of Information Technology (IT) experience, or

Bachelor's degree in computer science, engineering, mathematics or equivalent

- 2+ years of people management experience

- 2+ years of operations and on-call support for data center facilities, mission

critical plants, or production facilities experience Preferred Qualifications: -

2+ years of computer hardware experience, including troubleshooting and

repairing experience

- Experience in technical writing in a relevant field

- certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+,

AWS certification, or A+ or CND (Certified Network Defender) or Network+ or

Security+

- Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, IN, New Carlisle - 78,400.00 - 137,300.00 USD annually

About This Role