Data Center Operations Manager, DCC Communities
AmazonQueretaro, Querétaro
Full-timerotating
Free account to apply · application completed on Amazon
About This Role
AWS is looking for technology managers with experience in people management,
Free account to apply · application completed on Amazon
AWS is looking for technology managers with experience in people management,
technical understanding and the drive and vision to take AWS Data Center
Operations to the next level. The successful candidate will have experience
creating strategies, mentoring people at all levels, sponsoring projects, and
proposing technical solutions. This position involves leading teams in hardware
and network diagnostics followed by physical repair and includes participation
in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
• Ability to travel to or commute between data center locations as needed
• Travel frequency will vary based on business needs and operational status of
assigned facility
• Candidates must be able to travel or commute to active data center sites as
required by business needs.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center.
Some high-level responsibilities include:
• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation
professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal
tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations
including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data
center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and
automation
• Manage and improve the workflows and through-put for data centers operations
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and
continuously strive to improve our Customer Experience
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 4+ years
of Information Technology (IT) experience, or Bachelor's degree in computer
science, engineering, mathematics or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission
critical plants, or production facilities experience Preferred Qualifications: -
2+ years of computer hardware troubleshooting and repair experience, or
experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Knowledge of information technology infrastructure domains such as compute
server platforms, storage server platforms, server components, network devices,
technologies and architectures, IT service delivery principles and best
practices
- Experience in capacity planning, operations planning, business analysis or
similar
- Experience in project management including resource planning, managing
schedules, reporting project status and prioritizing tasks
- Experience in process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
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