About This Role

AWS is looking for technology managers with experience in people management,

technical understanding and the drive and vision to take AWS Data Center

Operations to the next level. The successful candidate will have experience

creating strategies, mentoring people at all levels, sponsoring projects, and

proposing technical solutions. This position involves leading teams in hardware

and network diagnostics followed by physical repair and includes participation

in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

• Ability to travel to or commute between data center locations as needed

• Travel frequency will vary based on business needs and operational status of

assigned facility

• Candidates must be able to travel or commute to active data center sites as

required by business needs.

Key job responsibilities

The successful candidate will be operationally responsible for a Data Center.

Some high-level responsibilities include:

• Prioritize and assign trouble tickets to data center technicians and operators

• Manage the performance of a diverse team(s) of data center operation

professionals with varying skills across different locations

• Developing Career Paths for the employees and making updates in our internal

tools.

• Recruit and train data technicians to ensure appropriate staffing levels

• Ensure effective and efficient management of day-to-day data center operations

including queue management, 7/24 shift arrangement and hardware logistics

• Fast learn or act as the subject matter expert across all aspects in data

center operations

• Ensure all operational KPIs and metrics are being measured and met

• Inspire and guide improvement in team process, technology innovation and

automation

• Manage and improve the workflows and through-put for data centers operations

• Maintain the on-call schedule coordinating absence and vacations

• Be passionate about the quality and quantity of services being provided, and

continuously strive to improve our Customer Experience

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences. Ongoing events and learning experiences, including our

Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)

conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 4+ years

of Information Technology (IT) experience, or Bachelor's degree in computer

science, engineering, mathematics or equivalent

- 2+ years of people management experience

- 2+ years of operations and on-call support for data center facilities, mission

critical plants, or production facilities experience Preferred Qualifications: -

2+ years of computer hardware troubleshooting and repair experience, or

experience in a relevant field (e.g., Computer Science, Networking Engineering)

- Knowledge of information technology infrastructure domains such as compute

server platforms, storage server platforms, server components, network devices,

technologies and architectures, IT service delivery principles and best

practices

- Experience in capacity planning, operations planning, business analysis or

similar

- Experience in project management including resource planning, managing

schedules, reporting project status and prioritizing tasks

- Experience in process improvement

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

About This Role