Data Center Operations Technician, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

In this role as a Data Center Operations Technician, you will be responsible for

the on-site management of hardware lifecycle of our IT infrastructure that

includes:

- You will troubleshoot technical issues on advanced hardware, ranging from

servers, storage and networking devices so they operate on a 24/7 basis.

- You will maintain a high level of system reliability and availability.

- You will participate in projects to enhance operational efficiencies with

opportunities to share experiences and knowledge with our global network of

technical experts.

- You will share knowledge and help train less technical staff on the best

practices related to all service owner issues.

- You will contribute towards building a great team by getting involved in the

Amazon hiring process/candidate interviews.

- You will work and meet SLAs against assigned trouble tickets via a directed

workflow, be the first line touch point for hardware troubleshooting and

technical issues.

- You will perform on-call duties and will participate in Data Center

operations, handling scheduled maintenance and change management activities that

require monitoring of the data center infrastructure.

- You will participate in team meetings for metric analysis and to discuss

achieving daily/weekly goals.

- You have the knowledge of the policies and procedures, including safety and

security, within your department, and understand the appropriate application of

such knowledge

- You will contribute to documentation on technical issues through root cause

analysis for operational issues that occur, and contribute to process

improvement initiatives relevant to the data center environment.

- More experienced technicians may assist in training less experienced members

of the team.

A day in the life

- You will support DC (Data Center) infrastructure equipment (e.g. racks,

servers, networking devices, hardware components, cables, etc.),

- You will follow the instructions ticket-based environment and work on

systematic problem resolution and perform routine operation activities on

hardware, or spare parts, including rack install, server break/fix, rack decom

etc.

- You will perform on-call duties and will participate in Data Center

operations, handling scheduled maintenance and change management activities that

require monitoring of the data center infrastructure.

- Show a strong aptitude for troubleshooting and problem solving

- You will be involved with site management and maintain tidiness in operation

areas

- Your role involves covering 24x7 shift rotation

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud. Basic Qualifications: -

Experience working with Linux operating systems

- Experience with computer hardware troubleshooting and repair

- 5+ years of industry work experience

- Experience with fiber optic and copper cabling standards, testing equipment &

troubleshooting methodologies

- Min. Diploma or Bachelor's degree education in relevant field Preferred

Qualifications: - Experience dealing effectively with customers during problem

resolution and operating efficiently under pressure

- Experience managing work and priorities through a ticketing system

- Experience with cabling infrastructure best practices and methodologies

- Experience working in a data center environment (racking and stacking gear,

cable management, hot/cold aisle containment)

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.