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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center
Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world’s largest
Computing Infrastructure. Our scope of work includes systems, repairing, dealing
with issues, handling and tracking parts and assisting in Data Center
maintenance. Amazon Data Centers are large-scale high-density centers where you
will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for
the on-site management of hardware lifecycle of our IT infrastructure that
includes:
- You will work as part of the Operations team; whose primary responsibility is
the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack
installation, hardware break-fix on various components, troubleshooting network
issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed
workflow, be the first line touch point for hardware troubleshooting and
technical issues.
- You will perform on-call duties and will participate in Data Center
operations, handling scheduled maintenance and change management activities that
require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss
achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and
security, within your department, and understand the appropriate application of
such knowledge
- You will contribute to documentation on technical issues through root cause
analysis for operational issues that occur, and contribute to process
improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members
of the team.
A day in the life
- You will support DC (Data Center) infrastructure equipment (e.g. racks,
servers, networking devices, hardware components, cables, etc.),
- You will follow the instructions ticket-based environment and work on
systematic problem resolution and perform routine operation activities on
hardware, or spare parts, including rack install, server break/fix, rack decom
etc.
- You will perform on-call duties and will participate in Data Center
operations, handling scheduled maintenance and change management activities that
require monitoring of the data center infrastructure.
- Show a strong aptitude for troubleshooting and problem solving
- You will be involved with site management and maintain tidiness in operation
areas
- Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Computer
networking including Fiber troubleshooting experience and theory.
- Degree/Diploma/Technical certifications in Information Technology, Computer
Engineering or related disciplines. Preferred Qualifications: - Basic
understanding of data center facilities.
- Basic understanding of Linux/Unix scripting.
- Knowledge of the following technologies: Remote Access (Console routers, IPMI,
BMC), Network Equipment Installation and Configuration, Data Center Operations
(Inventory Management, Hot/Cold Aisles, Security), (Redundancy) Power feeds,
ATS, Server Hardware, RAID, Network Connectivity.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
