Data Center Operations Technician IV

Amazon is looking for a Data Center Operations Technician IV to join our growing

team. You will perform hands-on work across the full lifecycle of data center IT

infrastructure — installing, maintaining, troubleshooting, and decommissioning

the servers, racks, and cabling that our customers depend on every day. Your

technical judgment and ability to execute procedures safely and accurately will

directly impact customer capacity and service reliability.

As a DCO Tech 4, you will work with minimal supervision across multiple data

center domains, drive process improvements that scale across sites, and serve as

an escalation point for junior team members. If you are a self-starter who

thrives in a fast-paced, physical environment and wants to grow your technical

leadership skills, we want to hear from you.

Key job responsibilities

- Perform procedures on data center IT infrastructure including rack

installation and decommission, server deployment, component replacement, repair

work, media destruction, audits, and inventory management.

- Troubleshoot and resolve hardware and systems issues by gathering data,

conducting root cause analysis, documenting findings, and implementing or

escalating solutions.

- Review and analyze workflows for optimization opportunities, identify errors,

and create or update local and regional procedures to improve team throughput.

- Coordinate with operations engineers, network technicians, and capacity

planning teams to execute projects and remove blockers across sites.

- Mentor and coach junior technicians, provide technical feedback, and act as a

first point of escalation during emergent events.

A day in the life

You will start your shift by reviewing tickets in the workflow management system

and prioritizing tasks for the day. From there you might rack and cable new

server hardware, replace a failed component, or work alongside a network

technician to troubleshoot a connectivity issue. Between hands-on tasks you will

update documentation, flag process gaps to your manager, and check in with a

newer teammate who is learning a repair procedure. When an emergent event comes

in, you will respond promptly, follow established runbooks, and escalate to

senior technicians or support teams when needed.

About the team

Our Data Center Operations team is responsible for the physical IT

infrastructure that powers Amazon's services. We handle equipment installation,

maintenance, decommission, and inventory management across multiple sites, and

we continuously improve the procedures that keep our operations running safely

and efficiently. We work closely with operations engineers, network teams, and

capacity planners to deliver customer capacity on schedule. We are building an

inclusive team where technicians at every level learn from one another and have

a clear path to advance their careers. Basic Qualifications: - 2+ years of

computer/server hardware troubleshooting experience, or experience related IT

- 2+ years of computer layer 1/2 networking (including troubleshooting and

repair) experience

- Work flexible schedule including weekends, nights, and holidays Preferred

Qualifications: - Knowledge of network design, protocols and troubleshooting

- Knowledge of Linux/Unix Administration

- Bachelor's degree in an IT-related field (e.g., Computer Science, Network

Engineering), or experience in professional or military IT-related roles

- Experience in a data center or other critical environment

- Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, OH, PLAIN CITY - 30.91 - 54.18 USD hourly