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Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving
millions of customers in more than 190 countries, reshaping the way global
enterprises consume information technology, and powering the developers who are
building the next generation of leading global firms.
We are looking for an experienced program manager with a background that
includes project management to join our operations team and focus on building
the future of onboarding and orientation for new builders who work in AWS Data
Centers. In this role, you will report directly into the local business
leadership team and take general direction from a global onboarding program. The
ideal candidate will have experience with instruction management, be a highly
organized self-starter with a strong bias for action, be able to work through
ambiguity, and have the ability to lead with informal authority. This position
will innovate how we design, build, deliver, and measure onboarding and
orientation, which will improve the experience for new AWS Data Center Community
builders around the world.
Key job responsibilities
Design and enhance onboarding systems by collaborating with stakeholders to
develop, implement, and continuously improve the end-to-end orientation
experience for new builders across your region and globally.
Coordinate complex logistics and scheduling for orientation activities,
including managing instructor schedules, facilities, materials, and
communications across multiple cross-functional teams.
Partner across teams to align onboarding processes with operational updates,
ensure smooth execution of orientation activities, and facilitate seamless
account creation and system access for new hires.
Develop and track metrics that measure the effectiveness of onboarding programs,
identify areas for improvement, and drive data-informed decisions to enhance the
new hire experience.
Manage communications and support for new builders through multiple
channels—including emails, messaging platforms, office hours, and ticketing
systems—to address questions and ensure a smooth transition into their roles.
A day in the life
As a Program Manager focused on onboarding and orientation, you'll spend your
time orchestrating the experience for new builders joining AWS Data Centers in
your region. You might start your morning coordinating with instructors across
multiple teams to finalize logistics for an upcoming orientation session, then
shift to analyzing feedback data to identify gaps in our current onboarding
process. You'll collaborate with local business leadership to understand their
evolving needs, then translate those insights into program improvements.
Throughout the day, you'll communicate with new hires through various
channels—answering questions, troubleshooting access issues, and ensuring their
first week runs smoothly. You may also spend time working hands-on with new team
members, helping them set up their equipment and navigate our systems. Some
weeks will include travel to connect directly with teams across your region and
strengthen relationships with key stakeholders.
About the team
We're a collaborative operations team dedicated to creating an inclusive and
supportive environment for everyone joining our data center community. Our
vision is to build onboarding experiences that empower new builders from day
one, setting them up for long-term success and connection to our mission. We
serve a diverse global population of new hires, and we take pride in making
their transition seamless and welcoming. You'll work closely with
cross-functional partners across physical infrastructure, learning and
development, and local business leadership. Together, we're reimagining what
great onboarding looks like at scale—and we're excited to have someone join us
who shares our commitment to supporting and nurturing our growing team Basic
Qualifications: - Bachelor's degree
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using
data and metrics
- Experience defining program requirements and using data and metrics to
determine improvements Preferred Qualifications: - Experience in driving end to
end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at
varied levels of the organization
- Experience building processes, project management, and schedules
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