Data Center Technician

Join our dynamic AWS team and become a critical guardian of global cloud

infrastructure! You'll play a pivotal role in maintaining the heartbeat of the

world's most innovative technology platform, ensuring seamless data center

operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network

diagnostics followed by physical repair as well as participating in an on-call

rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other

non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for

this position.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various

components, troubleshooting network issues, responding to operational incidents

that impact service availability, and carrying out routine network, server

hardware, and operating system repairs to contribute to the overall availability

of AWS services

• Serving as a primary contact point for both internal and external

stakeholders, including engineers, software developers, vendors, and contractors

• Performing on-call duties and participating in scheduled maintenance and

change management activities

• Contributing to documentation and process improvement initiatives based on

your analysis of operational issues

• Helping to interview, train and onboard new team members

Physical Requirements:

• Lifting and moving material up to 40 pounds each

• Working in cramped and/or elevated locations

• Bending, lifting, stretching, and reaching

• Standing and walking for up to 8+ hours a day

• Ascending and descending ladders, stairs, and gangways safely and without

limitation

• Work in an industrial environment

• Work shifts longer than 8 hours to support 24/7 operations (covering both

night and day shifts).

• This role supports data centers in various operational stages. The position

may be assigned to a facility still under development, which could require

travel to established locations for training until your designated site becomes

fully operational.

Essential Requirements:

• Ability to travel to or commute between data center locations as needed

• Willingness to temporarily work at alternative sites during training periods

or until assigned facility is operational

• Travel frequency will vary based on business needs and operational status of

assigned facility

• Candidates must be able to travel (over 50 miles) or commute (less than 50

miles) to active data center sites as required by business needs.

A day in the life

Our Data Center Technician professionals, who have industry-leading technical

abilities and demonstrate a breadth of knowledge while they:

• Take ownership of technical issues brought by their customer base, engaging

other teams when needed to drive resolution

• Show a strong aptitude for troubleshooting and problem solving

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive

issue detection and reporting

• Are biased to act in the absence of direction or support

• Improve effectiveness through process innovation

You will be required to work shift work that will include

days/nights/weekends/holidays.

Basic Qualifications: - 1+ years of computer networking experience

- 1+ years of Linux operating systems experience

- Bachelor's degree in Information Technology, Computer Science, or a related

field

- Experience in computer networking

- Experience working with Linux operating systems

- Can lift and rack equipment up to 40 pounds

- Experience with computer hardware troubleshooting and repair

- 18+ months of computer/server hardware troubleshooting or related IT

experience

- 18+ months of computer layer 1/2 networking experience (including

troubleshooting and repair) Preferred Qualifications: - Can work in cramped

spaces or in elevated locations while adhering to health & safety guidelines

- Experience dealing effectively with customers during problem resolution and

operating efficiently under pressure

- Experience managing work and priorities through a ticketing system

- Experience with cabling infrastructure best practices and methodologies

- Experience working in a data center environment (racking and stacking gear,

cable management, hot/cold aisle containment)

- Bachelor's degree or equivalent professional or military experience in an

IT-related field (e.g. computer science, network engineering, etc.)

- Industry standard certifications (CompTIA, CCENT, Network+)

- Understanding of Linux or similar operating systems

- Behavioral interviewing and hiring experience

- Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, PA, BERWICK - 30.91 - 54.18 USD hourly