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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for skilled Data Centre Operation Technician at Amazon Data
Services India Private Limited (“ADSIPL”) with a passion for technology to help
us expand AWS Cloud offerings to the next level.
To keep up with this demand on both disk and network capacity, we continue to
expand our Data Centers in India. Also, our content delivery AWS service,
CloudFront, has expanded its Data Centers presence by over 50% worldwide in the
last 12 months and are expecting to increase by a similar number over the next
12 months. This requires talented people to build & manage. We hope it is you!
Come and work for the world’s most Customer Centric Company. The location for
this job to be discussed, as there may be opportunities in several India
locations.
The Opportunity: Data Centre Operation Technician This role is a unique
opportunity to work in some of the most data centers in the world. ADSIPL’s data
centers are large-scale high-density centers where you will be working on
changing the face of Cloud technology in India.
Key job responsibilities
A Data Centre Operation Technician at ADSIPL, expectation from role are:
• You work as part of the Operations team, whose primary responsibility is the
maintenance and upkeep of the data center infrastructure.
• your role and responsibilities include, but are not limited to, server rack
installation, hardware break-fix on various components, troubleshooting network
issues also responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example:
Network Engineers, Systems Engineers, Software Developers, Technical Operations)
and external service partners (Hardware Vendors, Contractors, Service Providers
among others).
• You will work and meet SLAs against assigned trouble tickets via a directed
workflow, be the first line touch point for hardware troubleshooting and
technical issues.
• You perform on-call duties and will participate in Data Center operations,
handling scheduled maintenance and change management activities that require
monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving
daily/weekly goals.
• You possess knowledge of the policies and procedures, including safety and
security, within your department, and understand the appropriate application of
such knowledge
• You contribute to documentation on technical issues through root cause
analysis for operational issues that occur, and contribute to process
improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members
of the team.
* This position also has a physical component requiring the ability to lift &
rack equipment up to 20kg; it may require working in cramped spaces or in
elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation
A day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers,
networking devices, hardware components, cables, etc.), You will follow the
instructions ticket-based environment and work on systematic problem resolution
and perform routine operation activities on hardware, or spare parts, including
rack install, server break/fix, rack decom etc. You will perform on-call
duties and will participate in Data Center operations, handling scheduled
maintenance and change management activities that require monitoring of the data
center infrastructure. Show a strong aptitude for troubleshooting and problem
solving You will be involved with site management and maintain tidiness in
operation areas Your role also has a physical component requiring the ability
to lift & rack equipment up to 20kg; it may require working in cramped spaces or
in elevated locations while adhering to health & safety guidelines. Your role
involves covering 24x7 shift rotation
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair
experience
- 1+ years of computer networking experience Preferred Qualifications: -
Experience dealing effectively with customers during problem resolution and
operating efficiently under pressure
- Knowledge of fiber optic and copper cabling standards, testing equipment and
troubleshooting methodologies
- Experience working in a colocation data center facility
- 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network
Deployment, or Data Center Operations experience
- High school or equivalent diploma
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
