Data Center Technician (DCO), Data Center Operations

Data Center Operations designs, installs & maintains the world’s largest Cloud

Computing Infrastructure.

We are looking for skilled Data Center Technician with a passion for technology

to help us expand our Cloud to the next level.

Amazon Web Services (AWS) offers an exciting, dynamic and challenging

environment encouraging creativity and personal development while maintaining

AWS computing environments in a secure, scalable, and cost-effective manner.

This role is a unique opportunity to work in some of the most high-tech data

centers in the world. Amazon data centers are large-scale high-density centers

where you will be working on changing the face of Cloud technology in the

region.

Amazon Data Centers takes customer data with the utmost importance, and selected

candidates must be able to perform repetitive tasks without variance and adhere

to strict Standard Operating Procedures (SOP) that ensures customer data is

protected and properly handled.

Key job responsibilities

Problem Solving

- Maintain a high level of system reliability by prioritizing and resolving

trouble tickets efficiently

- Escalation point and technical troubleshooter for all Systems and Network

hardware problems

- Escalating to senior technicians and management as needed/required

Technical:

- Troubleshoot technical issues on various platforms ranging from Systems

through Networking

- Remediation of physical layer outages, both Systems & Network

Operations:

- Adhere to security and safety best practices in the data center

- Meet 24x7 On-Call requirements and response during shift rotations.

- Install & configure racks of hosts in line with internal SLAs

- Triage & resolve trouble tickets for all devices in your region

- Data Center point of contact for all High Severity issues

- Physical replacement of server and network device parts

- Interact with third party vendors & contractors

- Contribute ideas to improve operational efficiency

- Engage with Remote Hands & Eyes

- Participate in team meetings for metric analysis and project status updates

- Help build the world’s largest Cloud infrastructure

A day in the life

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences. Ongoing events and learning experiences inspire us to never stop

embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

About the team

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications: - Hardware Troubleshooting experience

- Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID

- Some Experience with Network Protocols: TCP/IP, Ethernet, Layer2 & Layer3

troubleshooting

- Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers

- Strong Communication Skills

- Passionate about IT infrastructure and hardware!

- This position also has a physical component requiring the ability to lift &

rack equipment up to 18 kilos; it may require working in cramped spaces or in

elevated locations while adhering to Health & Safety guidelines. Position is

shift based and involves working in a shift rotation to ensure 24x7 coverage.

Preferred Qualifications: - Remote Access: Console routers, IPMI, BMC

- Network Equipment Installation and troubleshooting

- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity

- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security

- Experience with Excel and the ability to manipulate data and create necessary

charts and diagrams

- Participated in Project Management

- Experience or Knowledge of AWS products: EC2, EBS, S3 etc.

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

discover, invent, simplify and build. Protecting your privacy and the security

of your data is a longstanding top priority for Amazon. Please consult our

Privacy Notice (https://www.amazon.jobs/en/privacy_page

[https://www.amazon.jobs/en/privacy_page]) to know more about how we collect,

use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.