About This Role

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world’s largest Cloud

Computing Infrastructure. We are looking for skilled Data Centre Linux & HW

Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion

for technology to help us expand AWS Cloud offerings to the next level.

ADSIPL offers an exciting, dynamic and challenging environment encouraging

creativity and personal development while maintaining AWS computing environments

in a secure, scalable, and cost-effective manner.

At ADSIPL, career progression is part of our environment. We want you to

progress. If your career path is in Systems, Network or Database Engineering,

Software Development or maybe AWS Support, Technical Operations or perhaps

Project Management, we will create a development plan to enable you to succeed

reaching those goals. This begins on Day One!

Key job responsibilities

A Data Centre Operation Technician at ADSIPL may be the primary point of contact

for both internal customers (for example: Network Engineers, Systems Engineers,

Software Developers, Database Engineers, Technical Operations) and external

customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities

A Data Centre Operation Technician at ADSIPL, expectation from role are:

• You work as part of the Operations team, whose primary responsibility is the

maintenance and upkeep of the data center infrastructure.

• your role and responsibilities include, but are not limited to, server rack

installation, hardware break-fix on various components, troubleshooting network

issues also responding to emergent situations that affect operational stability.

• You may be the primary contact point for both internal customers (for example:

Network Engineers, Systems Engineers, Software Developers, Technical Operations)

and external service partners (Hardware Vendors, Contractors, Service Providers

among others).

• You will work and meet SLAs against assigned trouble tickets via a directed

workflow, be the first line touch point for hardware troubleshooting and

technical issues.

• You perform on-call duties and will participate in Data Center operations,

handling scheduled maintenance and change management activities that require

monitoring of the data center infrastructure.

• You participate in team meetings for metric analysis and to discuss achieving

daily/weekly goals.

• You possess knowledge of the policies and procedures, including safety and

security, within your department, and understand the appropriate application of

such knowledge

• You contribute to documentation on technical issues through root cause

analysis for operational issues that occur, and contribute to process

improvement initiatives relevant to the data center environment.

• More experienced technicians may assist in training less experienced members

of the team.

• Some tasks involve working within server and equipment enclosures where space

is compact

• This role involves covering 24x7 shift rotation

A day in the life

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers,

networking devices, hardware components, cables, etc.),

• You will follow the instructions ticket-based environment and work on

systematic problem resolution and perform routine operation activities on

hardware, or spare parts, including rack install, server break/fix, rack decom

etc.

• You will perform on-call duties and will participate in Data Center

operations, handling scheduled maintenance and change management activities that

require monitoring of the data center infrastructure.

• Show a strong aptitude for troubleshooting and problem solving

• You will be involved with site management and maintain tidiness in operation

areas

• Some tasks involve working within server and equipment enclosures where space

is compact

• Your role involves covering 24x7 shift rotation

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional. Basic Qualifications: - 2+ years of computer hardware

troubleshooting and repair experience

- 1+ years of computer networking experience

- Bachelor's degree Preferred Qualifications: - Experience dealing effectively

with customers during problem resolution and operating efficiently under

pressure

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

About This Role