About This Role

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world’s largest Cloud

Computing Infrastructure. We are looking for skilled Data Centre Operation

Technician at Amazon Data Services India Private Limited (“ADSIPL”) with a

passion for technology to help us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity, we continue to

expand our Data Centers in India. Also, our content delivery AWS service,

CloudFront, has expanded its Data Centers presence by over 50% worldwide in the

last 12 months and are expecting to increase by a similar number over the next

12 months. This requires talented people to build & manage. We hope it is you!

Come and work for the world’s most Customer Centric Company. The location for

this job to be discussed, as there may be opportunities in several India

locations.

The Opportunity: Data Centre Operation Technician This role is a unique

opportunity to work in some of the most advance data centers in the world.

ADSIPL’s data centers are large-scale high-density centers where you will be

working on changing the face of Cloud technology in India.

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for

both internal customers (for example: Network Engineers, Systems Engineers,

Software Developers, Database Engineers, Technical Operations) and external

customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different

challenges. Some of the key responsibilities you will undertake are:

Problem Solving: Maintain a high level of system reliability by prioritizing and

resolving trouble tickets efficiently, these include:

· Escalation point and technical troubleshooter for all Systems and Network

hardware problems

· Deep diving into Linux server issues

· XEN service virtualization troubleshooting

Technical: Troubleshoot technical issues on various platforms ranging from

Systems through Networking to Power/Mechanical

· Remediation of physical layer outages, both Systems & Network

· Remediation or recovery of physical power issues on racks

· Participate in Data Center power & cooling events

Operations: Meet 24x7 On-Call requirements and response during shift rotations.

· Install & configure racks of hosts in line with internal SLAs

· Triage & resolve trouble tickets for all devices in your region

· Data Center point of contact for all High Severity issues

· Physical replacement of server and network device parts

· Ensure correct rotation of parts & spares

· Help define metrics to increase our customer uptime

· Enforcing Security Best Practices at ADSIPL

· Interact with third party vendors & contractors

· Contribute ideas to improve operational efficiency

Project Management:

· Participate in and deliver on a number of high impact small to mid-scale

projects

· Participate in internal team meetings at ADSIPL for metric analysis and

project status updates

· Help build the world’s largest Cloud infrastructure in India

Mentoring: Share knowledge and help educate less technical staff on the best

practices related to all break fix issues

Hiring: Contribute towards building a great team by getting involved in the

ADSIPL’s hiring process/candidate interviews

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve Basic Qualifications: - Bachelor's degree in

Information Technology, Computer Science, or a related field

- 2+ years of computer networking experience

- 2+ years of Linux operating systems experience Preferred Qualifications: -

Experience dealing effectively with customers during problem resolution and

operating efficiently under pressure

- Experience managing work and priorities through a ticketing system

- Experience with cabling infrastructure best practices and methodologies

- Experience working in a data center environment (racking and stacking gear,

cable management, hot/cold aisle containment)

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

About This Role