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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
We are looking for a detail-oriented individual to join our Data Center
Engineering Operations team. This committed group works to maintain the critical
physical infrastructure that supports Amazon Web Services. As part of this team,
you will ensure that the data center Mechanical, Electrical, and Plumbing (MEP)
infrastructure operates at 100% availability. Simultaneously, you will ensure
delivery of first-class customer service to the teams and groups within the data
centers.
You will be responsible for ensuring that all electrical, mechanical, and fire
safety equipment within the data center is operating at peak efficiency. This
involves planned preventative maintenance of equipment, daily corrective work,
and emergency response. You are expected to be a singular focal point for all
facility operations and to support Amazon within data centers that is owns and
operates.
In addition, you will manage large scale, high impact projects, and new region
support, from conception to completion. Your projects will involve large amounts
of independent work. You will also need to collaborate with external support
groups in local and global settings. These groups include engineering,
automation, procurement, and finance. You will be tasked with creating and
delivering on key milestones, obtaining and tracking quotes for all necessary
costs, and documenting project results for future implementation at other
facilities. In the performance of your duties, you will be expected to drive
innovation and resiliency, while reducing operational costs in the facilities.
KEY JOB RESPONSIBILITIES
• Train and support the Engineering team in their role of providing electrical
and mechanical equipment troubleshooting and operations
• Implement and execute site or equipment-specific training exercises. Exercises
cover, but are not limited to: stand-by diesel generators, switchgear, UPSs,
PDUs, AHUs, chillers etc.
• Oversee day-to-day operation and maintenance of mechanical and electrical
equipment in data center sites
• Operate independently, with limited direct management
• Assist in the design and build-out of new facilities
• Act as an escalation point for all facilities-related issues within the data
center region. Work OT hours as needed to support site stability
• Perform root cause analysis of equipment failures and complete reports on
weekly basis
• Troubleshoot and report facility and data sever-level events within internal
Service Level Agreements (SLA)
• Create and deploy standard practices for Engineering Operations Technicians,
Chief Engineers, and vendor support teams
• Ensure all safety procedures are adhered to by vendors, and AWS staff
PHYSICAL REQUIREMENTS
• Work at height, and from ladders
• Perform physical tasks during the shift
• Work in a noisy environment, with ear protection
Key job responsibilities
• Train and support the Engineering team in their role of providing electrical
and mechanical equipment troubleshooting and operations
• Implement and execute site or equipment-specific training exercises. Exercises
cover, but are not limited to: stand-by diesel generators, switchgear, UPSs,
PDUs, AHUs, chillers etc.
• Oversee day-to-day operation and maintenance of mechanical and electrical
equipment in data center sites
• Operate independently, with limited direct management
• Assist in the design and build-out of new facilities
• Act as an escalation point for all facilities-related issues within the data
center region. Work OT hours as needed to support site stability
• Perform root cause analysis of equipment failures and complete reports on
weekly basis
• Troubleshoot and report facility and data sever-level events within internal
Service Level Agreements (SLA)
• Create and deploy standard practices for Engineering Operations Technicians,
Chief Engineers, and vendor support teams
• Ensure all safety procedures are adhered to by vendors, and AWS staff
PHYSICAL REQUIREMENTS
• Work at height, and from ladders
• Perform physical tasks during the shift
• Work in a noisy environment, with ear protection
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
EEO/Accommodations
AWS is committed to a diverse and inclusive workplace to deliver the best
results for our customers. Amazon is an equal opportunity employer and does not
discriminate on the basis of race, national origin, gender, gender identity,
sexual orientation, protected veteran status, disability, age, or other legally
protected status; we celebrate the diverse ways we work. For individuals with
disabilities who would like to request an accommodation, please let us know and
we will connect you to our accommodation team. You may also reach them directly
by visiting https://www.amazon.jobs/en/disability/us.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Basic Qualifications: - Bachelor's degree in Electrical Engineering, Mechanical
Engineering, or a related field
- Experience in vendor management
- Experience in a data center or other critical environment
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook, Word, and Excel Preferred
Qualifications: - Electrical or mechanical Journeyman License
- operating engineering license such as DC II, DC III, or equivalent
- Experience in construction or project management
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https://www.amazon.jobs/en/privacy_page
[https://www.amazon.jobs/en/privacy_page]) to know more about how we collect,
use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
