Technical Training Manager, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

AWS Data Center Operations is seeking an innovative, customer-obsessed Technical

Training Manager to own the development and implementation of a new Full-Time

Training Team (FTT) for Data Center Operations. As the Technical Training

Manager, you will be responsible for leading a team of technical trainers to

implement Data Center Operations initial training, maintain lab equipment, and

ensure continuous improvement to the Data Center Operations training programs.

Key job responsibilities

- Lead a team of technical trainers

- Manage the training programs for Data Center Engineering Operations (DCEO),

Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and

Logistics

- Implement standardized training processes that adapt to audience needs

- Create and track performance metrics for training effectiveness

- Establish communication channels between Full Time Training Team (FTT) and

stakeholders

- Drive innovation through AI technology and agile methodologies

- Support the design comprehensive learning materials including exercises,

tutorials, and assessments

- Measure and report training program impact

- This job will be expected to travel approximately 25% of the time

A day in the life

Sitting within AWS Data Center Operations, the Full-Time Training Team is

responsible for implementing world-class training programs for the various Data

Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. You’ll find endless knowledge-sharing, mentorship and other

career-advancing resources here to help you develop into a better-rounded

professional. Basic Qualifications: - 1+ years of Microsoft Office products and

applications experience

- 3+ years of direct people management, including managing managers or senior

individual contributors experience

- 5+ years of leading training, technical instruction, or maintenance operations

programs at a regional or multi-site level experience

- 5+ years of demonstrating safety standards experience

- Bachelor's degree or equivalent, or 2+ years of Amazon RME (Reliability

Maintenance Engineering) BB/3P Full Time Exempt experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or

holidays

- Experience in project, program or product management with focus on technical

education programs Preferred Qualifications: - Project Management Professional

(PMP) certification, or experience in project management

- Master's degree in Engineering, Education, Organizational Development, or a

related field

- Experience leading training organizations or programs at a national or network

scale

- Experience with Learning Management Systems (LMS) strategy, governance, and

reporting

- Experience with instructional design, curriculum architecture, or training

program development

- Experience using data and metrics to influence senior leadership and drive

organizational change

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, GA, Lithia Springs - 152,100.00 - 205,800.00 USD annually