Critical Facilities Operations Center Operator, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise

and customer technology systems in the world? Join Apple’s Information Systems

and Technology (IS&T) organization. IS&T is the engine behind everything Apple

does for customers and for the people who build for them. It’s Apple’s central

nervous system. Supporting 2.5 billion active Apple devices, processing billions

of secure transactions, and keeping the technology that defines modern life

running flawlessly, IS&T makes the impossible feel effortless. Do you love

building solutions to handle global complexity and immense scale? Imagine what

you could do here. Infrastructure Services is part of IS&T and the foundation of

Apple's global network operations — managing data center equipment and systems

to deliver compute, storage, and networking services for teams across Apple,

including its internal developer community. From individual facilities to a

worldwide network, Infrastructure Services ensures the technology underneath

everything works without question. We are actively seeking a Facilities

Operations Center (FOC) Operator who is committed to working in a critical

environment that values continuous improvement and embraces change! Apple’s Data

Center Operations team thrives with individuals like you that take pride of

ownership for the services provided in our critical environments. We excel at

actively managing and maintaining systems that expand our customer support

capabilities, and assist the world with their daily lives. As part of a group of

like-minded people, you will address complex topics pertaining to applications,

devices, processes and systems that craft how we maintain and operate our

facilities in the most balanced and innovated approach possible!

DESCRIPTION

As an Apple FOC Operator, you will ensure the performance of critical

infrastructure monitoring systems. You will own all activities in critical

spaces, respond to alarms, lead incident management, and uphold Apple

maintenance standards. This fast-paced role requires strong situational

awareness, clear communication, and sound decision-making. Critical Facilities

operations monitors work 12 hours per day including graveyard, weekend, and

holiday shifts and may work overtime depending on business needs.

MINIMUM QUALIFICATIONS

2+ years experience with EPMS, BMS and/or FLS controls systems 1–3 years of

experience in critical facilities, data center environments, industrial plant

operations, mission-critical operations center, or military technical ratings

(e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical). Experience

with maintenance management tools such as Computerized Maintenance Management

Systems (CMMS) or similar Experience with or exposure to mechanical, electrical,

and fire life safety systems Physical ability to perform tasks that require

sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75

lbs. Capability to work in varying temperature environments (60°F to 110°F) and

follow OSHA work-rest cycles Flexibility to work varied shifts, 12-hour day or

graveyard shifts, with a readiness for overtime as decided by business needs

PREFERRED QUALIFICATIONS

4+ years of related experience in a mission critical environment Ability to

analyze complex failure scenarios, understand detailed one-line diagrams and

piping and instrumentation diagrams, and interpret cascading failure risks

Understanding of safety regulations and standard processes in data center

environments Competency in Apple operating systems or common software

applications Ability to execute standard operating procedures (SOPs), emergency

operating procedures (EOPs), and triage high-priority alarms under pressure

Excellent written and verbal communication skills Experience and skills

necessary to apply programs and process used to assess and react to high

priority alarms while actively mitigating risk when required Demonstrated

ability to manage multiple tasks and prioritize effectively in a dynamic setting

Planning, analytical, organization and problem solving skills Basic knowledge of

NFPA 70E, NFPA 70B, OSHA Hazardous Energy Control program requirements