About This Role

Do you want to help build some of the largest and most consequential enterprise

and customer technology systems in the world? Join Apple's Information Systems

and Technology (IS&T) organization. IS&T powers everything Apple does for

customers and the people who build for them. It's Apple's central nervous

system. Supporting 2.5 billion active Apple devices, processing billions of

secure transactions, and keeping the technology that defines modern life running

flawlessly, IS&T makes the impossible feel effortless. Do you love building

solutions to handle global complexity and immense scale? Imagine what you could

do here. Infrastructure Services is part of IS&T and the foundation of Apple's

global network operations — managing data center equipment and systems to

deliver compute, storage, and networking services for teams across Apple,

including its internal developer community. From individual facilities to a

worldwide network, Infrastructure Services ensures the technology underneath

everything works without question. Imagine what you could do here. At Apple, new

ideas quickly become extraordinary products, services, and customer experiences.

Bring passion and dedication to your job, and you never know what you could

accomplish. We are actively seeking a Data Center Operations Manager who will

excel among a team of problem solvers and doers, committed to working in a

high-demand Critical Data Center environment that values continuous improvement

while embracing change. Apple's Data Center Operations team thrives with

individuals like you who take pride in owning the services we provide in our

critical environments, excel at actively managing and maintaining systems that

expand our customer support capabilities, and help the world in their daily

lives!

DESCRIPTION

The Data Center Operations Manager partners with senior leadership to deploy

best practices and foster a culture of continuous improvement. You will manage

and mentor the local facilities workforce while building collaborative

relationships. Using strong communication skills, you will translate data into

actionable insights and provide leadership with risk-mitigation strategies and

creative solutions to optimize campus operations. Responsibilities include: •

Collaborate with managers across the Apple Data Center portfolio, including but

not limited to Design and Development, Engineering, Capacity Planning,

Procurement, Finance, Construction, and local on-site leadership • Provide

direct-report and indirect functional leader oversight that supports

Construction, Capital, Operational, and Enhancement Projects. Ensure timelines

are met, and scheduling is de-conflicted and prioritized alongside operational

and repair activities • Continuously review and provide constructive input on

current processes and policies, initiating change as operational standards

evolve, ensuring operational excellence remains at the forefront of personnel

safety • Manage Vendor and Contractor relations during Quarterly and Annual

Business reviews, ensuring SOW’s and MSAs meet minimum expectations and

compliance standards per the service contract. • Establish, review, and Drive

Operational and Capital Expenses and Procurement meetings to ensure financial

obligations, schedules, support, and budgets are managed accordingly and remain

on track • Translate organizational initiatives (SLAs and SLOs) into actionable

expectations, guiding Chief Engineers, Supervisors, and SMEs to implement and

track key site performance metrics, including but not limited to: - Facilities

Condition Index - NFPA 70B and 70E - CMMS Planning, Scheduling, and Completion -

Break Fix and MTTR - Compliance and Safety

MINIMUM QUALIFICATIONS

Bachelor's degree or equivalent work experience in a data center or similar

mission-critical environment 10+ years of related experience with a proven

record of progressively growing responsibilities in data center and systems

management or similar mission-critical environments, with a strong background in

standard methodologies in areas such as safety and compliance, infrastructure

monitoring, change management, or business continuity/disaster recovery.

Experience managing hyper-scale data centers or other mission-critical

environments with facilities infrastructure of size and complexity commensurate

with Apple’s data centers at a strategic level Experience managing or

contributing to operational and capital budgets alongside experience in vendor

management, procurement, or contract administration. Demonstrated experience

managing end-to-end critical infrastructure projects from initial scoping and

budgeting through execution and commissioning. Ability to ensure 24/7 site

integrity and system reliability by enforcing standard processes, maintenance

and safety practices, and disaster recovery for a 24×7 critical data center

support model. This includes on-call support and emergency response,

coordinating with other critical facilities professionals to perform corrective

repairs, and executing incident reporting and root cause analysis. Working

knowledge of NFPA 70B and NFPA 70E requirements, with the ability to apply these

standards to data center critical infrastructure and safety programs

PREFERRED QUALIFICATIONS

15+ years of related critical facility management experience with a proven

record of progressively growing responsibilities Cross-functional collaboration

with all departments within the critical data center ecosystem — including EHS,

Site Services, Logistics, Engineering, Construction, Procurement, and Finance —

to achieve operational excellence and support overall business objectives

Experience implementing operational best practices to increase efficiencies,

reduce operational expenditures, and promote a safety-first culture for both

internal and external employees Ability to work well under stress and handle

difficult situations Strong collaboration, organizational skills, and

professional demeanor