Data Center Technician, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise

and customer technology systems in the world? Join Apple’s Information Systems

and Technology (IS&T) organization. IS&T is the engine behind everything Apple

does for customers and for the people who build for them. It’s Apple’s central

nervous system. Supporting 2.5 billion active Apple devices, processing billions

of secure transactions, and keeping the technology that defines modern life

running flawlessly, IS&T makes the impossible feel effortless. Do you love

building solutions to handle global complexity and immense scale? Imagine what

you could do here. Infrastructure Services is part of IS&T and the foundation of

Apple's global network operations — managing data center equipment and systems

to deliver compute, storage, and networking services for teams across Apple,

including its internal developer community. From individual facilities to a

worldwide network, Infrastructure Services ensures the technology underneath

everything works without question. The Data Center Technician is responsible for

installing servicing and maintaining Apple IT Infrastructure in a 24/7

environment with rapidly shifting priorities while maintaining high availability

of the infrastructure. Strong attention to detail and effective documentation

skills are critical components of success in this position.

DESCRIPTION

Apple Data Center Technicians provides direct hands-on support of Data Center IT

Infrastructure and internal system components. We require technicians with

experience working in collaborative partnerships and have strong communication

skills. Strong attention to detail and effective documentation skills are

critical components of success in this position.

MINIMUM QUALIFICATIONS

Experience in roles that include hands on technical support, help desk,

logistics or technical training in computer engineering or a related IT field.

Ability to safely work at heights using step ladders, podium platforms, and

people lifts, adhering to all safety protocols. Ability to safely use hand-held

tools such as electric drills, safety cutters, fiber testing kits, etc. Ability

to work extended shifts within a data center environment, withstanding heat

levels ranging from 79°F to upwards of 105°F while maintaining appropriate

hydration. Able to participate in rotational on-call duties, providing

after-hours support in a 24/7 operational environment as needed.

PREFERRED QUALIFICATIONS

Minimum of 1 year experience directly supporting IT hardware Infrastructure and

working inside of production data center environment. Technical certifications

such as CompTIA A+, Network+ Experience in following established procedures,

performing network connectivity tasks, hardware component swaps, or installing

hardware infrastructure. Experience using and/or supporting computer operating

systems. Familiar with productivity applications such as workflow systems,

collaboration, email, and scheduling tools. Ability to travel to foreign and

domestic locations.