About This Role

Apple is where individual imaginations gather together, committing to the values

that lead to great work. Every new product we build, service we create, or Apple

Store experience we deliver is the result of us making each other’s ideas

stronger. It’s the diversity of our people and their thinking that inspires the

innovation that runs through everything we do. Inclusion is a shared

responsibility, and we work together to foster a culture where everyone belongs

and is inspired to do their best work. The Data Center Technician is responsible

for installing servicing and maintaining Apple IT Infrastructure in a 24/7

environment with rapidly shifting priorities while maintaining high availability

of the infrastructure.

DESCRIPTION

Apple Data Center Technicians provides direct hands-on support of Data Center IT

Infrastructure and internal system components. We require technicians with

experience working in collaborative partnerships and have strong communication

skills. Strong attention to detail and effective documentation skills are

critical components of success in this position. Responsibilities Establish and

support network connectivity, installation and removal of hardware assets,

securely handling storage media, and troubleshooting hardware issues. Support

team and operations by working collaboratively, and contributing to operational

and service level deadlines. Support and maintain a positive and effective team

environment, sharing information and best practices with other technicians, and

ensuring alignment and support of tasks, resources, and plans. Communicate

effectively with team members, clients, and stakeholders through both verbal and

written channels. Drive innovation, continuously seeking ways to improve

operational processes and helping the team meet performance and service level

objectives. Support the planning of hardware installation and removal of assets,

participate in the implementation of data center infrastructure projects, and

maintain awareness of conditions for the elimination of risk that may impact

Apple customers and business services. Perform diagnostics & apply firmware

updates to resolve hardware/software issues. Use of appropriate PPE such as

safety shoes, safety glasses, gloves and facial covering in various environments

with ranging temperatures.

MINIMUM QUALIFICATIONS

Experience in roles that include hands on technical support, help desk,

logistics or technical training in computer engineering or a related IT field.

Ability to safely work at heights using step ladders, podium platforms, and

people lifts, adhering to all safety protocols. Ability to safely use hand-held

tools such as electric drills, safety cutters, fiber testing kits, etc. Ability

to work extended shifts within a data center environment, withstanding heat

levels ranging from 79°F to upwards of 105°F while maintaining appropriate

hydration. Able to participate in rotational on-call duties, providing

after-hours support in a 24/7 operational environment as needed.

PREFERRED QUALIFICATIONS

Minimum of 1 year experience directly supporting IT hardware Infrastructure and

working inside of production data center environment. Technical certifications

such as CompTIA A+, Network+ Experience in following established procedures,

performing network connectivity tasks, hardware component swaps, or installing

hardware infrastructure. Experience using and/or supporting computer operating

systems. Familiar with productivity applications such as workflow systems,

collaboration, email, and scheduling tools. Ability to travel to foreign and

domestic locations.

About This Role