Remote Site Services Data Center Manager, Infrastructure Services

Do you want to help build some of the largest and most consequential enterprise

and customer technology systems in the world? Join Apple’s Information Systems

and Technology (IS&T) organization. IS&T is the engine behind everything Apple

does for customers and for the people who build for them. It’s Apple’s central

nervous system. Supporting 2.5 billion active Apple devices, processing billions

of secure transactions, and keeping the technology that defines modern life

running flawlessly, IS&T makes the impossible feel effortless.” Do you love

building solutions to handle global complexity and immense scale? Imagine what

you could do here. Infrastructure Services is part of IS&T and the foundation of

Apple's global network operations — managing data center equipment and systems

to deliver compute, storage, and networking services for teams across Apple,

including its internal developer community. From individual facilities to a

worldwide network, Infrastructure Services ensures the technology underneath

everything works without question. Join a team that's at the heart of Apple’s

innovation! We're responsible for ensuring the reliability and scalability of

our data center infrastructure across the AMR region, enabling us to deliver

world-class services to our customers. This is a critical role for someone who

is passionate about data center operations and thrives in a fast-paced, global

environment.

DESCRIPTION

The RDC Site Service Manager will be responsible for overseeing and managing the

deployment, maintenance, and operational excellence of our data center

infrastructure across the AMR region. This is a critical role that requires a

strong leader with a proven track record in managing Remote Data Center teams,

vendors, and infrastructure projects. You will ensure the reliable and efficient

operation of our data centers, supporting the company's critical services and

growth. This role involves frequent travel across America and other global

regions.

MINIMUM QUALIFICATIONS

2+ years of experience managing or leading data center operations, with

practical experience in areas like Operations, ticket queue management.

Experience with DCIM tools (e.g., Nlyte, Sunbired, Proritory DCIM tools ) and

enterprise-level management tools (e.g., Service Now, APM, Splunk, Wrike, Quip ,

radar, Ansible) for securing and monitoring equipment. Ability to travel

domestically and internationally.

PREFERRED QUALIFICATIONS

Experience with copper and fibre cabling structures, complemented by proficiency

in areas such as cable infrastructure design and/or labeling methodologies

Experience with driving business continuity and disaster recovery planning.

Certification in data center operations or a related field (e.g., CDOM, CDFOM,

CDCE, CDCS) Strong understanding of data center infrastructure, including power,

cooling, networking, and security systems. Proven ability to manage data center

projects, ensuring delivery on time and within budget. Proven track record in

remote vendor management for infrastructure expansion and compliance. Excellent

written and verbal communication skills, with the ability to effectively

communicate with a variety of audiences, including technical and non-technical

stakeholders. Ability to work effectively in a global, multi-cultural,

multi-location organization. In-depth experience with a specific DCIM platform

(e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a proven ability to

customize and optimize the platform for specific business needs.