Free account to apply · application completed on Apple
Do you want to help build some of the largest and most consequential enterprise
and customer technology systems in the world? Join Apple’s Information Systems
and Technology (IS&T) organization. IS&T is the engine behind everything Apple
does for customers and for the people who build for them. It’s Apple’s central
nervous system. Supporting 2.5 billion active Apple devices, processing billions
of secure transactions, and keeping the technology that defines modern life
running flawlessly, IS&T makes the impossible feel effortless.” Do you love
building solutions to handle global complexity and immense scale? Imagine what
you could do here. Infrastructure Services is part of IS&T and the foundation of
Apple's global network operations — managing data center equipment and systems
to deliver compute, storage, and networking services for teams across Apple,
including its internal developer community. From individual facilities to a
worldwide network, Infrastructure Services ensures the technology underneath
everything works without question. Join a team that's at the heart of Apple’s
innovation! We're responsible for ensuring the reliability and scalability of
our data center infrastructure across the AMR region, enabling us to deliver
world-class services to our customers. This is a critical role for someone who
is passionate about data center operations and thrives in a fast-paced, global
environment.
DESCRIPTION
The RDC Site Service Manager will be responsible for overseeing and managing the
deployment, maintenance, and operational excellence of our data center
infrastructure across the AMR region. This is a critical role that requires a
strong leader with a proven track record in managing Remote Data Center teams,
vendors, and infrastructure projects. You will ensure the reliable and efficient
operation of our data centers, supporting the company's critical services and
growth. This role involves frequent travel across America and other global
regions.
MINIMUM QUALIFICATIONS
Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering,
Computer Science, or a related field, or equivalent work experience. 2+ years of
experience managing or leading data center operations, with practical experience
in areas like rack sizing, construction, equipment installation, and/or
decommissioning Interest in and ability to learn about copper and fibre cabling
structures, with the goal of becoming proficient in cable infrastructure design
and/or labeling methodologies Experience with DCIM tools (e.g., Nlyte, Sunbired,
Proritory DCIM tools ) and enterprise-level management tools (e.g., Service Now,
APM, Splunk, Wrike, Quip , radar, Ansible) for securing and monitoring
equipment. Ability to travel domestically and internationally
PREFERRED QUALIFICATIONS
Hands-on experience with copper and fibre cabling structures, complemented by
proficiency in areas such as cable infrastructure design and/or labeling
methodologies Certification in data center operations or a related field (e.g.,
CDOM, CDFOM, CDCE, CDCS) Strong understanding of data center infrastructure,
including power, cooling, networking, and security systems. Proven ability to
manage data center projects, ensuring delivery on time and within budget. Proven
track record in remote vendor management for infrastructure expansion and
compliance. Excellent written and verbal communication skills, with the ability
to effectively communicate with a variety of audiences, including technical and
non-technical stakeholders. Ability to work effectively in a global,
multi-cultural, multi-location organization. In-depth experience with a specific
DCIM platform (e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a
proven ability to customize and optimize the platform for specific business
needs. Experience in data center design and construction, including knowledge of
industry standards and best practices (e.g., TIA-942, Uptime Institute Tier
Standards).
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