Site Services Manager, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise

and customer technology systems in the world? Join Apple's Information Systems

and Technology (IS&T) organization. IS&T powers everything Apple does for

customers and the people who build for them. It's Apple's central nervous

system. Supporting 2.5 billion active Apple devices, processing billions of

secure transactions, and keeping the technology that defines modern life running

flawlessly, IS&T makes the impossible feel effortless. Do you love building

solutions to handle global complexity and immense scale? Imagine what you could

do here. Infrastructure Services is part of IS&T and the foundation of Apple's

global network operations — managing data center equipment and systems to

deliver compute, storage, and networking services for teams across Apple,

including its internal developer community. From individual facilities to a

worldwide network, Infrastructure Services ensures the technology underneath

everything works without question. The Data Center Operations Team is looking

for a strong leader to serve as Data Center Site Services Manager, providing

direct support for data center service uptime and supervising a team of Data

Center Technicians.

DESCRIPTION

This role is for a Data Center Site Services Manager responsible for a team that

executes the installation, service, repair, support, maintenance, and

decommissioning of network, storage, and compute assets in our data center.

MINIMUM QUALIFICATIONS

Experience managing or leading employees and/or a contingent workforce in a data

center or equivalent environment. Experience working in an IT environment in

areas of installation, delivery, or operations management. Experience working

with servers, storage hardware, or network hardware

PREFERRED QUALIFICATIONS

Bachelor's degree or equivalent experience encouraged. Understanding of data

center power and cooling principles Strategic problem solver who understands how

the different functions within a data center intersect. Adapting and flexing

schedules to align with business needs Ability to inspire, coach, train, and

develop personnel, managers, and individual contributors alike to provide

extraordinary customer service and deliver results consistently. Ability to

forge collaborative relationships with cross-functional teams and vendors.

Strong and effective written and verbal communication skills with the ability to

tailor your message to your audience. Experience presenting technical

information detailing specific projects or schedules.