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Do you want to help build some of the largest and most consequential enterprise
and customer technology systems in the world? Join Apple’s Information Systems
and Technology (IS&T) organization. IS&T is the engine behind everything Apple
does for customers and for the people who build for them. It’s Apple’s central
nervous system. Supporting 2.5 billion active Apple devices, processing billions
of secure transactions, and keeping the technology that defines modern life
running flawlessly, IS&T makes the impossible feel effortless.” Do you love
building solutions to handle global complexity and immense scale? Imagine what
you could do here. Infrastructure Services is part of IS&T and the foundation of
Apple's global network operations — managing data center equipment and systems
to deliver compute, storage, and networking services for teams across Apple,
including its internal developer community. From individual facilities to a
worldwide network, Infrastructure Services ensures the technology underneath
everything works without question. The Data Center Operations team is looking
for a dynamic and proven leader to join as a Site Services Supervisor. This is
not just a technical role — it's a leadership opportunity for someone who
thrives in a fast-paced, 24x7 production environment and knows how to bring out
the best in technical teams. If you're driven by purpose, energized by scale,
and ready to do your life's best work — keep reading.
DESCRIPTION
As a Site Services Supervisor, you'll lead a team of data center technicians
responsible for the hands-on support, maintenance, and deployment of hardware
infrastructure that keeps Apple's operations running around the clock. Day to
day, you'll oversee team performance, ensure your team has the staffing, tools,
and materials they need to execute, and hold the bar on quality and delivery
standards. You'll collaborate closely with peer leaders and cross-functional
teams to stay aligned on priorities, and you'll play an active role in
developing your technicians — setting the example, closing skill gaps, and
building a team that's ready for whatever comes next. This role rewards leaders
who communicate clearly, adapt quickly, and find energy in a fast-paced
environment where the work genuinely matters.
MINIMUM QUALIFICATIONS
Previous experience leading teams, projects, or operational functions in a
fast-paced environment 3+ years of experience working in a data center, IT
infrastructure, or equivalent technical operations environment Comfortable
working extended shifts in a data center environment, including temperatures
ranging from 79°F to 105°F+ Ability to safely work at heights using step
ladders, podium platforms, and personnel lifts in accordance with safety
protocols Ability to safely operate hand-held tools including electric drills,
safety cutters, and fiber testing equipment Ability to support on-call duties
and after-hours response in a 24x7 operational environment
PREFERRED QUALIFICATIONS
Proven leadership experience supervising teams in a data center, IT
infrastructure, or mission critical operations environment Working knowledge of
networked IT hardware, operating systems, network protocols, and the ability to
run diagnostics and firmware updates Experience partnering with leadership on
staffing, budgets, tools, and materials to keep operations running at full
capacity Track record of identifying process gaps and driving improvements to
established procedures and standards High emotional intelligence with strong
communication skills, sound decision making, and a collaborative approach to
leadership Comfortable operating in a fast-paced, ambiguous, global environment
with the ability to align and influence across multiple teams and functions
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