Senior Manager, Sales Operations – Data Center

Role Summary

Black Box is seeking a highly analytical and execution-focused Senior Manager,

Sales Operations – Data Center to support and optimize the sales organization

across the Data Center business. This role will be responsible for driving

forecasting accuracy, Salesforce discipline, pipeline management, sales-stage

governance, revenue visibility, and operational reporting.

The ideal candidate will have hands-on experience supporting Data Center,

infrastructure, colocation, hyperscale, low voltage, structured cabling. This

person will serve as a key partner to sales leadership, helping translate

pipeline activity into accurate forecasts, actionable insights, and predictable

revenue outcomes.

Key Responsibilities

* Own and manage sales operations processes for the Data Center business,

including pipeline reviews, forecast submissions, sales-stage accuracy, and

opportunity hygiene. 

* Partner closely with sales leadership to improve forecasting accuracy quarter

on quarter basis, including commits, upside, risk, and funnel health. 

* Manage and analyze Salesforce data to ensure accurate reporting, clean

opportunity tracking, and concise executive-ready dashboards. 

* Track and report on pipeline movement, bookings, revenue, sales productivity,

and conversion rates across defined sales stages. 

* Help standardize and train the sales team on proper usage of sales stages to

improve forecast reliability. 

* Slice and dice pipeline and revenue data to identify risks, gaps, trends, and

areas for sales execution improvement. 

* Support weekly, monthly, and quarterly business reviews with clear reports,

insights, and recommendations. 

* Serve as a trusted operational partner to senior sales leadership by

providing timely visibility into book of revenue, active opportunities, and

forecast movement.  

* Collaborate with Revenue Operations, Finance, Sales, and Delivery teams to

ensure alignment between forecast, bookings, revenue recognition, and

operational capacity. 

* Identify process gaps and implement improvements to increase sales efficiency

and forecast predictability. 

Required Qualifications

* 8–12+ years of experience in Sales Operations, Revenue Operations, Business

Operations, or Sales Strategy. 

* Strong experience supporting Data Center, colocation, hyperscale,

infrastructure, technology services, low voltage, cabling, networking, or

related sales teams. 

* Advanced Salesforce experience, including dashboards, reports, opportunity

management, forecasting, and pipeline analysis. 

* Strong understanding of sales forecasting, commits, upside, pipeline stages,

sales cycles, bookings, and revenue tracking. 

* Ability to analyze complex data and translate it into clear business insights

for sales leadership. 

* Experience supporting quota-carrying sales teams and improving CRM

discipline. 

* Experience required with salesforce or related CRM tool.

* Strong communication skills with the ability to work cross-functionally with

Sales, Finance, Operations, and Executive Leadership. 

* Bachelor’s degree required; MBA or MS preferred.

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