Data Center Operations Manager

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter. About DayOne Behind every app, every AI tool, every connected experience, there is a data center. DayOne builds them. In Malaysia, DayOne is already doing exactly that at scale. As Johor's largest LEED-certified data center operator, we run two campuses at Nusajaya Tech Park and Kempas Tech Park, at the heart of the SIJORI cross-border digital corridor connecting Singapore, Johor, and Batam. Backed by US$4.5B+ in Series C funding, we are operational, growing, and building the team to match. About the Role You'll own day-to-day operations across multiple data centers within the Johor Bahru cluster — accountable for uptime, team performance, compliance, and the operational standard that DayOne's SLAs are built on. This is a senior leadership role. You manage the shift teams, own the maintenance program, drive compliance across ISMS, SOC2, and PCI DSS, and support the Campus Director on strategic initiatives that shape how the cluster performs long term. Operational Management Oversee day-to-day operations across all data centers in the cluster, ensuring all systems and infrastructure maintain 100% uptime and full compliance with customer SLAs. Manage incident response, troubleshooting, and resolution — minimizing downtime and service disruption across the cluster. Track operational metrics, analyze performance data, and identify risks before they affect operations or client commitments. Implement and continuously improve operational policies, procedures, and best practices across all sites. Team Leadership Lead, mentor, and develop a team of operations and technical staff across the cluster, building a culture of technical excellence and continuous improvement. Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers across all operational periods. Conduct regular training sessions and performance evaluations to strengthen team capability and accountability. Maintenance and Vendor Management Plan and oversee preventive and corrective maintenance across all equipment and systems, ensuring servicing meets manufacturer and DayOne standards. Coordinate with vendors and contractors for maintenance and upgrade works, delivering projects with minimal impact on live operations. Safety and Compliance Ensure all cluster operations comply with health, safety, and environmental regulations and maintain audit-ready documentation at all times. Maintain active compliance with site accreditations including ISMS, SOC2, and PCI DSS across all cluster sites. Customer and Strategic Support Collaborate with the customer support team to deliver smart hands services for retail customers promptly and professionally. Support the Campus Director in developing and implementing strategic initiatives to enhance cluster performance and support business growth. Contribute to budget planning and cost management to maintain operational efficiency across the cluster. Requirements Technical Skills 7 to 10 years of experience in data center operations with at least 3 to 5 years in a managerial role overseeing 24/7 operations. Strong technical knowledge of data center infrastructure including power systems, cooling, and network operations. Proven experience managing compliance frameworks including ISMS, SOC2, and PCI DSS in a live data center environment. Demonstrated experience leading technical teams across multiple sites or shifts simultaneously. Bachelor's degree in Engineering, Information Technology, or a related field. Fluent in English. Bahasa Malaysia proficiency is an advantage for stakeholder engagement in the local market. Soft Skills Leads technical teams with enough authority and clarity that incidents are resolved without needing escalation to the Campus Director for every decision. Identifies operational risks early and communicates them with context — not just flags, but recommendations. Holds a high operational standard across the cluster without losing the ability to develop the people responsible for maintaining it. Nice to Have Professional certifications such as CDCP, CDCS, or equivalent. Prior experience operating across multiple data center sites within a single cluster or campus environment. Familiarity with smart hands service delivery for retail colocation customers. Why DayOne? Working at DayOne in Johor means building skills on infrastructure that meets the highest international standards: LEED-certified, hyperscale, and connected to one of the most active digital ecosystems in the region. You do not need to go abroad to work at this level. The opportunity is here, close to home, with 40+ training hours per year and a team with a track record of growing people into bigger roles. DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey. DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world. We’d love to get to know you! Tell us a bit about your background, experience, and what you're looking for in your next opportunity. The more we know, the better we can match you with roles that fit your goals. Let’s start with: - Your professional background, upload a copy of your latest resume. - Key skills and strengths - Career interests and goals This is your moment — make it count!