Field Service Engineer - Data Centre

At Dell Technologies, we take pride in providing our customers with a quality of

service that more than matches the quality of our products. Our Field Service

team is integral to making sure the service to our customers is seamless,

responsive, and focused. Taking our technical skills to customer

sites, we’re responsible for everything from installation, configuration, and

integration, through to maintenance, troubleshooting and repair. Customers see

us as a trusted liaison who can understand their precise needs on a host of

admin and technical matters. We also work closely with our designers, solution

managers, and sales specialists to provide solutions. 

What you’ll achieve: 

As a Field Service Engineer, you will ensure complete customer satisfaction

through prompt on-site arrival, technical expertise, and professionalism.

Providing break fix, maintenance, troubleshooting and repair of company and

multi-vendor systems solutions, which may include hardware, software and

networking products as well as operating systems. 

Join us to do the best work of your career and make a profound social impact as

a Field Service Engineer on our team in Auckland. 

RESPONSIBILITIES

You will: 

* Deliver on-site technical support ensuring rapid recovery and minimal

downtime 

* Apply technical support expertise to resolve customer issues 

* Drive engagement with customer onsite teams when necessary, providing

guidance, training, or support on approved technical procedures, answering

queries, and facilitating effective coordination for parts and equipment

delivery or pickup 

* Work closely with peers, remote support and internal SMEs to increase

knowledge and resolve customer issues 

* Use trouble-shooting tools, content and analytical practices to help

determine best ways to resolve identified and unidentified problems

* Perform proactive and reactive maintenance and hardware PFRs per established

procedures 

* Enforce safety, quality, and documentation guidelines during interventions 

* Orchestrate with logistics teams for expedited delivery of critical parts

during high-priority outages; often managing multi-million dollars of

inventory

QUALIFICATIONS

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the

table. Here’s what we are looking for with this role: 

Essential Requirements: 

* Hands-on expertise with Dell hardware (servers, storage, networking) and data

center environments

* Excellent troubleshooting and problem-solving abilities

* Proficiency in interpreting system logs, diagnostic outputs, and performance

data

* Clear verbal and written communication skills and customer-first mindset

* Willing to travel to customer sites as required across New Zealand at short

notice

* Flexibility to work overtime or alternative schedules when necessary,

including on-call responsibilities

* Ability to lift and move equipment up to 22kgs

Desirable requirements: 

* Willing to participate in New Zealand’s National security clearance process

to Secret level

Who We Are

We believe that each of us has the power to make an impact. That’s why we put

our team members at the center of everything we do. If you’re looking for an

opportunity to grow your career with some of the best minds and most advanced

tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and

organizations transform how they work, live and play. Join us to build a future

that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity

for all employees and to providing employees with a work environment free of

discrimination and harassment. Read the full Equal Employment Opportunity Policy

[https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].

Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to

learn more about how we work and lead.