Onsite Service Engineer - AI Data Center

Onsite Engineers

OSEs collaborate with cross-functional teams to develop recovery protocols,

perform root cause analysis, and deliver preventive measures. On-Site Service

Engineers (OSEs) are critical to ensuring the operational success of AI Server

systems by providing expert hands-on maintenance, troubleshooting, and rapid

recovery of Dell hardware and infrastructure solutions at customer locations.

Join us to do the best work of your career and make a profound social impact as

an Onsite Engineer on our Field Service Engineering Team in Chennai.

What you’ll achieve

As an Onsite Engineer, you will be responsible for ensuring up time,

reliability, and customer satisfaction through timely and expert-level technical

support. They also provide training, maintain service records, and ensure

customer satisfaction through professional and timely service.

You will:

* Design and implement standard procedures to provide on-site technical support

for AI Server systems, ensuring rapid recovery and minimal downtime and

communicate effectively with customers and internal teams before, during, and

after service activities to ensure transparency and satisfaction and

implement preventive measures to avoid future occurrences.

* Expertly diagnose complex system malfunctions to isolate issues to Dell,

other OEM vendors, or software, and execute appropriate action plans and

perform proactive and reactive maintenance and hardware Field Change Orders

(FCOs) per established procedures

* Perform initial system health checks and environmental audits to ensure

compliance with operational standards and enforce safety, quality, and

documentation guidelines during interventions.

* Perform corrective maintenance on AI Servers, including part replacements and

hardware firmware upgrades with precision and accountability and orchestrate

with logistics teams for expedited delivery of critical parts during

high-priority outages; often managing multi-million dollars of inventory.

* Collaborate strategically with Customer Delivery Executive (CDE) Technical

Customer Success Managers (TCSM), AI Data Center Functional Leaders,

Technical Engineers, and the Field Service Manager (FSM) to develop and

implement recovery protocols

* Take the first step towards your dream career Every Dell Technologies team

member brings something unique to the table. Here’s what we are looking for

with this role: Essential Requirements

* Associate or bachelor’s degree in IT, Computer Engineering, or related field

with experience of at least 5 years in technical support, field engineering,

or data centre support roles; additional experience is a strong advantage.

* Hands-on expertise with Dell hardware (servers, storage, networking) and data

centre environments with proficiency in interpreting system logs, diagnostic

outputs, and performance data with strong technical aptitude to build,

repair, and prepare assemblies across Dell’s product line.

* Excellent troubleshooting and problem-solving abilities with clear verbal and

written communication skills with a customer-focused, professional demeanour

* Ability to lift and move equipment up to 50 lbs and must carry a

communication device for on-call responsibilities.

* Strong leadership and collaboration skills to motivate workgroups and work

with cross-functional teams and ability to work independently and adapt to

dynamic environments.

Desirable Requirements

Desirable Certifications:

* CompTIA Network+ (N10-009) | CompTIA Server+ (SK0-005) | ITIL® 4 Foundation |

Cisco CCNA (200-301) | VMware VCP-DCV (Data Center Virtualization) |

Microsoft Azure Administrator (AZ-104) | SNIA Storage Certifications | Red

Hat RHCSA (then RHCE for advanced Linux) | Kubernetes CKA (Certified

Kubernetes Administrator).

* Additional Dell Proven Professional Certifications

Who we are

We believe that each of us has the power to make an impact. That’s why we put

our team members at the center of everything we do. If you’re looking for an

opportunity to grow your career with some of the best minds and most advanced

tech in the industry, we’re looking for you. Dell Technologies is a unique

family of businesses that helps individuals and organizations transform how they

work, live and play. Join us to build a future that works for everyone because

Progress Takes All of Us. 

Application closing date: 21 Oct 2026 

Dell Technologies is committed to the principle of equal employment opportunity

for all employees and to providing employees with a work environment free of

discrimination and harassment. Read the full Equal Employment Opportunity Policy

here.