Onsite Service Engineer - AI Data Center
Application completed on Dell Technologies
About This Role
At Dell Technologies, we take pride in providing our customers with a quality of
service that more than matches the quality of our products. Our On-Site
Engineers (OSEs) play a critical role in supporting AI Server systems, providing
hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and
infrastructure solutions at customer locations. Working closely with customers
and cross-functional teams, OSEs help ensure system uptime, reliability, and a
high standard of service.
What you’ll achieve:
As an On-Site Service Engineer, you will provide on-site technical expertise to
maintain system availability, troubleshoot complex hardware, firmware, and
software issues, and drive rapid recovery during critical outages. You will work
closely with customers and cross-functional teams to deliver reliable support,
preventive maintenance, and continuous service improvements.
Join us to do the best work of your career and make a profound social impact as
an Onsite Service Engineer on our team in Melbourne.
RESPONSIBILITIES
You will:
* Provide on-site technical support for AI Data Center Infrastructure, ensuring
system reliability and minimal downtime.
* Troubleshoot complex hardware, firmware, and software issues, perform root
cause analysis, and implement corrective actions.
* Perform corrective maintenance on AI Servers, including part replacements,
firmware upgrades, system health checks, and Proactive Field Replacements
(PFRs).
* Collaborate with engineering and customer teams to resolve critical issues
and validate firmware updates.
* Identify recurring issues and recommend improvements to enhance service
efficiency and system reliability.
* Provide technical guidance and documentation while serving as a trusted
advisor on Dell AI and data center infrastructure.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the
table. Here’s what we are looking for with this role:
QUALIFICATIONS
Essential Requirements
* 3 to 6 years of experience in technical support, field engineering, or data
center support
* Strong ability to interpret system logs, diagnostic outputs, and performance
data for troubleshooting and root cause analysis
* Clear verbal and written communication skills with a customer-focused,
professional demeanour
* Flexibility to support overtime or alternative work schedules
* Ability to lift and move equipment up to 22kgs a valid driver’s license and
reliable transportation
Desirable Requirements
* Associate or Bachelor’s degree in IT, Computer Engineering, or a related
field
* Dell Proven Professional Certification, particularly Storage Technology
Foundations, or other relevant Dell certifications
* Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP,
RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage
* Experience supporting enterprise data center, storage, networking,
virtualization, Linux, or cloud environments will be an added advantage
Who We Are
We believe that each of us has the power to make an impact. That’s why we put
our team members at the center of everything we do. If you’re looking for an
opportunity to grow your career with some of the best minds and most advanced
tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and
organizations transform how they work, live and play. Join us to build a future
that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. Read the full Equal Employment Opportunity Policy
[https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].
Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to
learn more about how we work and lead.
