Free account to apply · application completed on Digital Realty
Manager Data Center Operations
Your role
The Manager Data Center Operations is responsible for overseeing the execution
of local data center operations at one or more data center properties. Data
center operations include, but are not limited to:
* Engineering operations and core infrastructure maintenance
* Data center construction management, commissioning and start-up
* Delivery of data center services including colocation, connectivity, raised
floor services and deployment
* Installation and management of all cable and network infrastructure
supporting facility and customer connectivity
* Technical event management including post-event root cause analysis and
infrastructure repair
What you’ll do
* Execute all aspects of data center operations including the operation,
maintenance and repair of all mission critical equipment and systems
supporting a 24x7 data center operation to achieve 100% uptime and 100%
compliance with all customer SLAs.
* Supervises all construction activity and installations, in coordination with
internal and external construction resources, to ensure system design,
installation and testing adhere to operational standards.
* Witness testing of all equipment during commissioning and validate sequence
of operations and receipt of all operational documentation.
* Manages provisioning of data center services including colocation,
connectivity, raised floor services, deployment and any additional services
to be delivered to data center customers.
* Manages all local customer installations, in coordination with Sales
Engineering, Design & Construction and Colocation Operations to coordinate
customer move-ins and turn-ups, including deployments, power circuit
installations and connectivity requirements.
* Oversees local installation, maintenance and repair of all network
infrastructure supporting all Digital Realty and customer connectivity in
coordination with internal IT and network personnel.
* Supervise local engineering team to ensure adherence to standard operating
procedures, sequence of operations and maintenance standards to guarantee
execution of Digital Realty’s periodic maintenance program and maintenance
calendar.
* Develop, implement and audit local standard operating procedures, sequence of
operations and maintenance standards to be in compliance with Digital
Realty’s standards and industry best practices.
* Supervise local change management processes including the review and approval
of all Method of Procedures (MOPs) for maintenance and one-time/emergency
repair events in coordination with onsite personnel, contractors and
customers.
* Manage all maintenance and repair contracts to ensure compliance with
maintenance standards and operational requirements. Confirm all vendors are
qualified and adhere to Digital Realty’s performance standards and scopes of
work.
* Responsible for timely execution of data center services such as remote
hands, customer installations and service requests.
* Supervise security personnel and manage security systems including the
adherence to security policies and compliance programs (as required by the
Property Manager)
* Act as primary technical and operational contact for data center customers –
both as the technical lead and local point of escalation during emergency
events and day to day operations. Develop knowledge of customer’s core
business and the business function of the customer’s local datacenter
operation.
* Manage technical and operational incidents at the property, including the
implementation of emergency response procedures, resource coordination,
customer communication, root-cause analysis and post event remediation.
* Identify trends and analyze risks to articulate implications and impact to
data center operations. Track operational metrics and other data to provide
Senior Management oversight and control for both snapshot data and long-term
trend analysis.
* Identify process based improvements that generate operational and financial
efficiencies including the development and presentation of the business case.
* Support Property Manager with the management of expenses and assist all
budgeting, forecasting and reporting requirements by providing capital and
expense requirements and justifications.
* Support pre-sales process, including, but not limited to, conducting sales
tours and reviewing lease proposals and lease agreements to confirm
compliance with Digital Realty standards and local requirements.
* Support various accreditation initiatives, including, but not limited to,
SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
* Maintain compliance with local health & safety (i.e. OSHA) standards and
national electrical and building codes.
What you’ll need
* 10 years related facility management experience in data center operations (or
related electrical or mechanical engineering field) with minimum of 5 years’
experience managing or leading data center operations teams in a large scale
mission critical environment. Bachelor’s degree in electrical or mechanical
engineering preferred.
* Solid and proven experience in the construction, commissioning, acceptance
and operation of mission critical systems, including state-of-the-art
electrical distribution systems, static and rotary UPS, emergency standby
generation, fire alarm/suppression and monitoring systems
* Extensive knowledge of structured cabling systems, networking and
connectivity standards, and hardware installation requirements.
* Proficient experience in colocation operations, including the installation
and deployment of cage, rack and cable infrastructure, as well as, power
circuit installation and power monitoring.
* Experience working with and deploying telecom and network providers,
specifically in Meet Me Room and POP room environments
* Experience managing a change control environment
* Strong quantitative and qualitative reasoning skills, with demonstrated
ability to determine event root causes, performance shortfalls and required
corrective actions.
* Knowledge of industry data center standards, policies & methodologies
* Knowledge of performance management & critical awareness methods and
implementation standards
* Strong interpersonal, presentation and communication skills
* Strong organizational skills and detail oriented
* Experience managing own budget and analyzing expenses
* Proficiency in Microsoft Word, Excel and Outlook and familiarity with
Microsoft Project, Visio or AutoCad
* Familiarity with Computerized Maintenance Management Systems (CMMS), Data
Center Infrastructure Management (DCIM), and power metering system
A bit about us
Digital Realty brings companies and data together by delivering the full
spectrum of data center, colocation and interconnection solutions.
PlatformDIGITAL®, the company’s global data center platform, provides customers
with a secure data meeting place and a proven Pervasive Datacenter Architecture
(PDx®) solution methodology for powering innovation and efficiently managing
Data Gravity challenges. Digital Realty gives its customers access to the
connected data communities that matter to them with a global data center
footprint of 300+ facilities in 50+ metros across 25+ countries on six
continents.
To learn more about Digital Realty, please visit digitalrealty.com
[http://www.digitalrealty.com] or follow us on LinkedIn
[https://www.linkedin.com/company/digitalrealty] and Twitter
[https://twitter.com/digitalrealty].
Operations
Our Operations team keeps our customers’ infrastructure running safely and
securely. We get plenty of opportunities to take on a variety of tasks and
develop our technical skills. From overseeing electrical power to cooling and
fire suppression systems, our team plays a vital role in making sure everything
in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a
courageous and passionate team who work together to understand and meet the
changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you
can bring your whole self to work. As part of our team, you’ll get to work with
people from different business areas, challenge the way we do things and put
your ideas into action. We’ll also give you plenty of development opportunities
so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do.
Safeguarding lives, protecting assets, and securing data aren't just ideals -
they're essential pillars of our commitment to excellence for our people, our
partners and our customers. We have a culture of care where every member of Team
Digital embraces a relentless pursuit of working safely across Digital Realty.
Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package,
excellent benefits, and an environment that recognizes and rewards your
contributions. Central to our compensation philosophy is rewarding our employees
for achieving the values and objectives aligned to the company's overall goals
and values.
