Director, Data Center Excellence

We are the leading provider of worldwide smart end-to-end supply chain &

logistics, enabling the flow of trade across the globe. Our comprehensive range

of products and services covers every link of the integrated supply chain – from

maritime and inland terminals to marine services and industrial parks as well as

technology-driven customer solutions.

The Director, Data Center Excellence leads DP World’s data center traveling

workforce within the Cloud business. This role is accountable for operational

strategy, financial performance, customer delivery and the scalable growth of a

department expected to generate substantial revenue. The Director builds a

repeatable model for mobilizing teams, launching services, executing contracted

work and transitioning operations across multiple customer locations.

The Director leads operational managers and deployment leaders, partnering with

Human Resources, Finance, Commercial, Engineering, Quality, Health and Safety,

IT and Travel Coordination. The role exercises independent judgement within

delegated authority and translates customer growth plans into safe, profitable

and reliable operations. Services may include rack and tray preparation,

materials handling, inventory control, just in time logistics and deployment

support as defined in approved statements of work.

KEY ACCOUNTABILITIES

BUSINESS STRATEGY & GROWTH

* Develop and execute the department’s operating strategy, annual business plan

and multiyear growth road map aligned with Cloud business objectives

* Design the organizational structure, leadership capacity, systems and

deployment model needed to scale across customer programs and regions

* Partner with Commercial and Solutions teams on bids, pricing assumptions,

service design, capacity commitments and expansion opportunities; validate

operational feasibility before commitments are made

* Prepare investment and headcount business cases; obtain required approvals

and deliver measurable returns within delegated authority

FINANCIAL & COMMERCIAL ACCOUNTABILITY

* Own departmental profit and loss performance, budgets, forecasts and recovery

plans in partnership with Finance; manage revenue, margins, labor

productivity, travel spending and operating costs

* Validate staffing and travel assumptions against customer demand, training

requirements and contractual billing terms; identify un-billable activity,

scope changes and margin risks promptly

* Maintain controls over purchasing, expense approvals, assets, time reporting

and billing support; work with Finance to resolve invoice issues and revenue

leakage

* Report financial results and operational risks to senior leadership with

clear actions, accountable owners and completion dates

OPERATIONAL LEADERSHIP & CUSTOMER DELIVERY

* Direct multiple concurrent deployments from readiness assessment and

mobilization through execution, demobilization and hand-off to the receiving

operation

* Establish launch gates covering signed scope, staffing, training, site

access, equipment, safety readiness and customer acceptance; escalate

unresolved gaps before deployment

* Build workforce plans with HR and operating leaders that reflect recruiting

lead times, skill requirements, training productivity, absence coverage and

sustainable workloads

* Deploy and redeploy teams with Travel Coordination and local operations; plan

productive assignments between deployments and maintain visibility to

workforce availability

* Standardize operating procedures, work instructions, escalation paths,

reporting and change control across locations while accommodating approved

site requirements

* Serve as a senior customer contact; lead business reviews, manage service

performance and resolve escalations while protecting contractual and

commercial commitments

* Maintain contingency plans for delayed site access, construction

interruptions, travel disruption, staffing shortages and changes in customer

demand

* Use dashboards and operational reviews to improve schedule adherence,

productivity, inventory accuracy, quality, cost and customer satisfaction

PEOPLE LEADERSHIP & WORKFORCE GOVERNANCE

* Lead, coach and evaluate managers and deployment leaders; establish goals,

succession plans and consistent expectations for employee development and

accountability

* Select leaders and make or meaningfully recommend hiring, promotion,

compensation and corrective action decisions within company policy and

delegated authority, in consultation with HR

* Promote respectful conduct, fair employment practices and a workplace free of

discrimination, harassment and retaliation; promptly refer concerns to HR and

support appropriate investigations

* Partner with HR, Payroll and Legal on multistate assignments, accurate work

location reporting, timekeeping, travel time, overtime, meal and rest

periods, leave and accommodation requirements, expense reimbursement and

applicable labor agreements

* Maintain staffing agency and contractor controls with Procurement, HR and

Legal, including defined responsibilities, approved assignments, training and

performance oversight

QUALITY & SAFETY REQUIREMENTS

* Establish and enforce quality and safety expectations consistent with

applicable OSHA and state plan requirements, customer rules and company

management systems, including relevant ISO standards

* Coordinate site readiness, hazard assessments, emergency response and

contractor interfaces with Health and Safety, customers and general

contractors; verify required orientation, training and task authorizations

before work starts

* Ensure only appropriately trained and authorized personnel perform equipment

operation, specialized work or activities requiring licenses or

certifications; do not assign regulated work outside approved scope

* Empower employees to report hazards and stop unsafe work without retaliation;

pause affected activities, escalate material risks and verify corrective

actions before restart

* Oversee incident investigations, audits, root cause analysis and corrective

action closure; protect asset traceability, inventory integrity and customer

information through documented controls

QUALIFICATIONS, EXPERIENCE AND SKILLS

* Bachelor’s degree in operations, supply chain, logistics, engineering,

business or a related discipline, or an equivalent combination of relevant

education and professional experience

* At least 10 years of progressively responsible experience in logistics, data

center operations, complex deployments or a related field, including

significant leadership of managers and multiple operating locations or

programs

* Demonstrated success scaling operations and managing substantial budgets,

profit and loss performance, workforce capacity and customer commitments

* Experience directing geographically dispersed or traveling teams, launches or

time sensitive programs with multiple stakeholders

* Strong knowledge of operational controls, financial analysis, quality

systems, risk management and continuous improvement; ability to interpret

contracts and translate requirements into execution plans

* Effective executive communication, negotiation, problem solving and people

leadership skills; ability to use business systems and performance data to

make decisions

Please note: This position does not offer sponsorship for employment visas.

Applicants must be legally authorized to work in The United States without

sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and

improving the quality of life for people around the world. DP World exists to

make the world’s trade flow better, changing what’s possible for the customers

and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees

from 160 nationalities, spanning 78 countries on six continents, DP World is

pushing trade further and faster towards a seamless supply chain that’s fit for

the future. 

We’re rapidly transforming and integrating our businesses -- Ports and

Terminals, Marine Services, Logistics and Technology – and uniting our global

infrastructure with local expertise to create stronger, more efficient

end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From

intelligent delivery systems to automated warehouse stacking, we’re at the

cutting edge of disruptive technology, pushing the sector towards better ways to

trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all

nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected,

supported, and empowered to reach their full potential. We believe that

embracing inclusion and diversity, drives innovation and growth and helps us

connect people, businesses, and societies. Free minds and different perspectives

are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO).

We strongly believe that employing a diverse workforce is central to our success

and we make recruiting decisions based on your experience and skills. We welcome

applications from all members of society irrespective of age, gender,

disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to

transmit and store your information in the world-wide recruitment database, and

to circulate that information as necessary for the purpose of evaluating your

qualifications for this or other job vacancies.

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