Data Center Field Services Technician at ELITS — Mackenzie, British Columbia | Racks & Rows
Data Center Field Services Technician
ELITS ·Mackenzie, British Columbia
Full-time
Free account to apply · application completed on ELITS
About This Role
About ELITS
ELITS Canada Inc. is Part of Accelerate, within the IVER Group in Sweden. IVER Group has approximately 1,300 employees and continues to grow. As Part of Accelerate, you will work at the forefront of technology on exciting digitization and transformation projects with market‑leading customers. We are passionate about realizing digital opportunities in the cloud and, together with our customers, closing the gap between aspiration and successful implementation. Communication is an essential part of the work since we collaborate closely with our customers. As an employee at ELITS, you will become part of a great team that responds with humility and takes pride in what we deliver.
About this opportunity
ELITS is looking for a highly motivated and skilled Data Center Field Services Technician to lead work in customer data centers and co‑location facilities in Mackenzie BC. You will be responsible for ensuring the reliable installation, maintenance, and operation of optical transport and related infrastructure within customer environments. You will act as an on‑site technical interface, helping maintain high standards across fiber installations, migrations, remediation, break/fix, and remote hands services. This role includes travel to non‑home market sites at short notice and multi‑week assignments, up to approximately 25% of the time.
What you will do
• Conduct daily audits of work performed at customer data centers and co‑locations, providing immediate feedback to field technicians and project stakeholders.
• Interact directly with customer teams through ticketing tools and face‑to‑face communication, providing clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, visual fault locators, optical time domain reflectometers, and test sets.
• Deliver services by accurately interpreting and executing methods of procedure, engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and effective cable management.
The skills you bring
• Team lead or senior field experience in data center, fiber, or transport environments.
• Strong written and verbal English skills for customer‑facing communication and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and Microsoft Office tools.
• 3 to 15 years of experience in data center operations or a similar technical environment with direct customer interaction.
• Strong hands‑on experience with connectorized fibre optic cabling, including single‑mode and multi‑mode fibre, LC connectors, fan‑outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast‑paced, high‑availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
Physical and other requirements
• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions.
• Comfortable using a smartphone and laptop for communication, ticketing, and documentation in field environments.
• Willingness to travel as needed for customer and project requirements.
Qualities
At ELITS Canada, great people create great impact. Success in this role comes from curiosity, ownership and a passion for building practical, scalable solutions. You are someone who:
• Thrives in a collaborative, cross‑functional team and communicates with clarity and confidence.
• Balances strong technical depth with pragmatic, solution‑oriented decision making.
• Takes initiative, works independently and is comfortable owning technical outcomes.
• Brings structure and discipline to documentation, standards and operational excellence.
• Contributes to a culture of trust, learning and continuous improvement.
This position is open to Canadian residents and individuals with a valid work permit in Canada.
ELITS – Part of Accelerate – IVER Group
Required Skills
Data center operationsFiber optic cablingOptical testingTransport troubleshootingTeam leadershipCustomer communicationTechnical documentationMicrosoft OfficeNetwork diagramsOptical power metersOTDRStructured cablingBreak/fixInfrastructure maintenanceMultitasking
