Data Center Customer Operations II
Application completed on Equinix
About This Role
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
Involved in escalating and expediting higher level orders, upon supervision
Actively follows up on work orders in the queue to support the overall team
Maintains notes and records of activity fulfillment in the ticketing system
Installations
Rack and stack basic customer equipment, with guidance from more senior team members
Supports routine intra-cage and infrastructure installations, under guidance, which may include:
- routine ladder racks and basic fiber raceways
- basic cable management and support systems (patch panels)
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
Supports basic cross-connect troubleshooting
Testing / Troubleshooting
Supports basic testing and routine installations of customer assets
Supports standard layer 1 cross-connect certification testing, under supervision
May learn more semi-routine testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Customer Management
Supports customer satisfaction with timely adherence to following basic order execution requirements
Delivers quality customer service experience when interfacing with customers
Discusses time expectations on new deployments, by following standard operating procedure guidelines
May support customers on-site through access and escorting services
Projects
Supports fulfillment of projects under close supervision
Training
Completes assigned training in a timely manner
Qualifications
Typically requires a high school diploma and proven year of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
