SkillBridge Data Center Customer Operations Technician - Trainee
EquinixAshburn, Georgia
Full-time
Free account to apply · application completed on Equinix
Free account to apply · application completed on Equinix
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Are you a military service member within or nearing your 180-day window for separation from active duty?
Are you a military spouse fellow wanting to pursue a technology career?
If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program, supporting Data Center Operations.
The training will be on the cutting edge of technology, in a digital infrastructure environment, supporting an initiative designed to connect our nation’s warfighters to the best employment opportunities available.
Job Summary
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available.
Do you have a background in Electronics, Electrical Work, or the military/skilled trades?
This could be your next career move!
In this DoD Skillbridge Program with Equinix, you will:
Learn how your military experience translates into a rewarding civilian career
Explore a career or industry you might want to pursue upon separation from active duty
Earn real-world industry qualifications and certifications
Build experience and competency in your trade/ profession with our team
Expand your professional network of contacts
Gain familiarity with corporate culture
Responsibilities
Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team.
Queue Management & Reporting
Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times
Evaluate expedited requests and resolve or route them appropriately
Collaborate with cross‑functional teams to support customer ticket resolution
Maintain detailed documentation of all work activities
Complete accurate reporting and fulfill ad‑hoc reporting requests
Create Purchase Orders (POs) and Purchase Requests (PRs)
Assign locks and keys for Equinix and customer assets, where applicable
Prepare customer‑facing reports (e.g., power usage, access logs)
Update asset databases and internal systems
Installations
Perform skilled rack‑and‑stack installation of customer equipment
Interpret and execute complex installation plans
Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management
Perform tape changes and backup updates
Identify and escalate capacity or cabling concerns
Conduct quality checks on cross‑connects and on‑site support tasks
Cross‑Connect Work
Execute complex cross‑connect installations, terminations, modifications, and testing
Install and test advanced circuit types, including switched and multiplexed connections
Testing & Troubleshooting
Perform skilled Layer 1–3 certification testing
Troubleshoot advanced circuit issues, including switched and multiplexed circuits
Support escalated testing and diagnostic activities
Stakeholder Partnership
Monitor inventory levels and coordinate material replenishment
Provide escalation support for urgent work orders
Collaborate with internal teams on cross‑functional initiatives
Customer Management
Ensure customer satisfaction through timely, accurate order execution and quality assurance
Deliver exceptional service during customer interactions
Support sensitive or escalated customer situations
Manage expectations for new deployments and modifications
Provide on‑site support, including access control and escorting
Serve as a point of contact for advanced customer requests and escalations
Qualifications
Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required
High school diploma or equivalent
4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field
Strong understanding of standard operating procedures and safety protocols
Preferred
Experience with fiber and copper terminations and testing
Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets)
Experience with inventory management and material handling
Prior experience supporting customer deployments and access control
Ability to identify capacity constraints and escalate appropriately
Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work
Proficiency with Layer 1–3 testing and troubleshooting tools
Ability to interpret technical documentation and installation plans
Strong organizational skills with the ability to manage multiple work orders and meet deadlines
Excellent written documentation and record‑keeping skills
Strong customer‑service orientation and professional communication skills
Ability to work effectively in a fast‑paced, physically demanding data center environment
*Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.
