SkillBridge Data Center Customer Operations Technician - Trainee

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Are you a military service member within or nearing your 180-day window for separation from active duty?

Are you a military spouse fellow wanting to pursue a technology career?

If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

We are accepting applications for our very own DoD SkillBridge Fellowship Program, supporting Data Center Operations.

The training will be on the cutting edge of technology, in a digital infrastructure environment, supporting an initiative designed to connect our nation’s warfighters to the best employment opportunities available.

Job Summary

Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available.

Do you have a background in Electronics, Electrical Work, or the military/skilled trades?

This could be your next career move!

In this DoD Skillbridge Program with Equinix, you will:

Learn how your military experience translates into a rewarding civilian career

Explore a career or industry you might want to pursue upon separation from active duty

Earn real-world industry qualifications and certifications

Build experience and competency in your trade/ profession with our team

Expand your professional network of contacts

Gain familiarity with corporate culture

Responsibilities

Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team.

Queue Management & Reporting

Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times

Evaluate expedited requests and resolve or route them appropriately

Collaborate with cross‑functional teams to support customer ticket resolution

Maintain detailed documentation of all work activities

Complete accurate reporting and fulfill ad‑hoc reporting requests

Create Purchase Orders (POs) and Purchase Requests (PRs)

Assign locks and keys for Equinix and customer assets, where applicable

Prepare customer‑facing reports (e.g., power usage, access logs)

Update asset databases and internal systems

Installations

Perform skilled rack‑and‑stack installation of customer equipment

Interpret and execute complex installation plans

Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management

Perform tape changes and backup updates

Identify and escalate capacity or cabling concerns

Conduct quality checks on cross‑connects and on‑site support tasks

Cross‑Connect Work

Execute complex cross‑connect installations, terminations, modifications, and testing

Install and test advanced circuit types, including switched and multiplexed connections

Testing & Troubleshooting

Perform skilled Layer 1–3 certification testing

Troubleshoot advanced circuit issues, including switched and multiplexed circuits

Support escalated testing and diagnostic activities

Stakeholder Partnership

Monitor inventory levels and coordinate material replenishment

Provide escalation support for urgent work orders

Collaborate with internal teams on cross‑functional initiatives

Customer Management

Ensure customer satisfaction through timely, accurate order execution and quality assurance

Deliver exceptional service during customer interactions

Support sensitive or escalated customer situations

Manage expectations for new deployments and modifications

Provide on‑site support, including access control and escorting

Serve as a point of contact for advanced customer requests and escalations

Qualifications

Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required

High school diploma or equivalent

4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field

Strong understanding of standard operating procedures and safety protocols

Preferred

Experience with fiber and copper terminations and testing

Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets)

Experience with inventory management and material handling

Prior experience supporting customer deployments and access control

Ability to identify capacity constraints and escalate appropriately

Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work

Proficiency with Layer 1–3 testing and troubleshooting tools

Ability to interpret technical documentation and installation plans

Strong organizational skills with the ability to manage multiple work orders and meet deadlines

Excellent written documentation and record‑keeping skills

Strong customer‑service orientation and professional communication skills

Ability to work effectively in a fast‑paced, physically demanding data center environment

*Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.