About This Role

MINIMUM QUALIFICATIONS:

* Experience with performing component-level repairs and troubleshooting on

technical equipment.

* Experience diagnosing and troubleshooting one of the following: operating

systems, computer/server hardware, or networking protocols.

* Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself

physically over extended periods of time, including frequent bending,

kneeling, climbing, pushing/pulling and lifting.

* Ability to work non-standard hours, including working weekends, night shifts,

holidays and on shift-based schedules as required.

* Ability to communicate in English and French fluently to support client

relationship management in this region.

PREFERRED QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* Completion of the online Google IT Support Professional Certificate program.

* 2 years of experience diagnosing and troubleshooting one of the following:

operating systems and computer/server hardware or networking protocols.

* Experience with performing component-level repairs and troubleshooting on IT

equipment or in a similar role (e.g. systems administration, help desk

technician, etc).

* Experience working within a data center or network operation center

environment.

* Ability to collaborate and partner with teams to overcome challenges, and to

adapt to changes in a dynamic work environment.

ABOUT THE JOB:

Google isn't just a software company. The Hardware Operations team is

responsible for monitoring the state-of-the-art physical infrastructure behind

Google's powerful search technology. As an Operations Technician, you'll

install, configure, test, troubleshoot and maintain hardware (like servers and

its components) and server software (like Google's Linux cluster). You'll also

take on the configuration of more complex components such as networks, routers,

hubs, bridges, switches and networking protocols. You'll participate in or lead

small project teams on larger installations and develop project contingency

plans. A typical day involves manual movement and installation of racks, and

while it can sometimes be physically demanding, you are excited to work with

infrastructure that is at the cutting-edge of computer technology.

It is a requirement of the position that you obtain or currently hold a valid

Reliability Status screening from the Government of Canada. Please note that

information provided to the Canadian Government in connection with the screening

is not affiliated/shared with Google. Evidence of the completed screening will

be required to be provided directly by you to Google upon the start of your

employment, and will not otherwise be shared with Google by the Government of

Canada. The level of security screening required may change during employment to

meet Google’s current business needs. Failure to obtain or maintain the

appropriate clearance and customer screening requirements will make you

ineligible for the position, which may result in the frustration of your

employment and action up to and including termination.

Behind everything our users see online is the architecture built by the

Technical Infrastructure team to keep it running. From developing and

maintaining our data centers to building the next generation of Google

platforms, we make Google's product portfolio possible. We're proud to be our

software developers, developers and love voiding warranties by taking things

apart so we can rebuild them. We keep our networks up and running, ensuring our

users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

Canada: $84000 - $86000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Deploy and operate new data center infrastructure across projects or

functions.

* Report issues and follow data center procedures to troubleshoot and diagnose

straightforward issues with equipment or infrastructure as they arise, and

applying the resources needed to resolve identified issues.

* Maintain the security and integrity of data, track various forms of media to

check for standard data security issues (e.g., data was not properly erased)

handled in accordance with Google security standards.

* Disassemble specific equipment that has reached its end-of-life via part

replacement or maintenance, in a team setting.

* Repair, fix, and perform preventative maintenance on equipment, servers,

machines, or infrastructure based on identified issues with defined solutions

and limited guidance.

About This Role