About This Role

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 5 years of experience in program or project management, leading

multi-disciplinary projects.

* Experience with BMS controls and SCADA systems.

* Experience in facilities operations for data center operations, or other

critical facilities (airport, hospital, defense).

PREFERRED QUALIFICATIONS:

* Experience in a Technical Account Management (TAM) or Customer Success role

within critical environments.

* Experience with executive-level communication.

* Strong documentation skills and experience building quick-start/how-to

guides.

* Ability to troubleshoot and perform root cause analysis or corrective action

for BMS and EPMS related issues.

ABOUT THE JOB:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers

build products that help create opportunities for everyone, whether down the

street or across the globe. As a Technical Program Manager at Google, you’ll use

your technical expertise to lead complex, multi-disciplinary projects from start

to finish. You’ll work with stakeholders to plan requirements, identify risks,

manage project schedules, and communicate clearly with cross-functional partners

across the company. You're equally comfortable explaining your team's analyses

and recommendations to executives as you are discussing the technical tradeoffs

in product development with engineers.

Behind everything our users see online is the architecture built by the

Technical Infrastructure team to keep it running. From developing and

maintaining our data centers to building the next generation of Google

platforms, we make Google's product portfolio possible. We're proud to be our

engineers' engineers and love voiding warranties by taking things apart so we

can rebuild them. We keep our networks up and running, ensuring our users have

the best and fastest experience possible.

RESPONSIBILITIES:

* Establish continuous feedback loops with the Data Center Operations team. Act

as a trusted advisor, gathering feature requests and identifying operational

pain points. Manage user communications and advocate for operators' needs

back to engineering.

* Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance.

Identify system anomalies, operational risks, or configuration gaps. Feed

operational findings back to teams to kickstart their tool utilization.

* Design and deliver technical training sessions on tools and telemetry. Create

clear, user-friendly documentation, quick-start guides, and communication

plans. Facilitate onboarding for new operators.

* Identify and engage with new internal teams (e.g., Sustainability, Capacity

Planning, etc.) to explore how they can leverage our telemetry datasets and

tools. Understand their business requirements and map them to existing data

streams or tooling capabilities.

About This Role