Free account to apply · application completed on Google
MINIMUM QUALIFICATIONS:
* Bachelor's degree or equivalent practical experience.
* 5 years of experience in program or project management, leading
multi-disciplinary projects.
* Experience with BMS controls and SCADA systems.
* Experience in facilities operations for data center operations, or other
critical facilities (airport, hospital, defense).
PREFERRED QUALIFICATIONS:
* Experience in a Technical Account Management (TAM) or Customer Success role
within critical environments.
* Experience with executive-level communication.
* Strong documentation skills and experience building quick-start/how-to
guides.
* Ability to troubleshoot and perform root cause analysis or corrective action
for BMS and EPMS related issues.
ABOUT THE JOB:
A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Technical Program Manager at Google, you’ll use
your technical expertise to lead complex, multi-disciplinary projects from start
to finish. You’ll work with stakeholders to plan requirements, identify risks,
manage project schedules, and communicate clearly with cross-functional partners
across the company. You're equally comfortable explaining your team's analyses
and recommendations to executives as you are discussing the technical tradeoffs
in product development with engineers.
Behind everything our users see online is the architecture built by the
Technical Infrastructure team to keep it running. From developing and
maintaining our data centers to building the next generation of Google
platforms, we make Google's product portfolio possible. We're proud to be our
engineers' engineers and love voiding warranties by taking things apart so we
can rebuild them. We keep our networks up and running, ensuring our users have
the best and fastest experience possible.
RESPONSIBILITIES:
* Establish continuous feedback loops with the Data Center Operations team. Act
as a trusted advisor, gathering feature requests and identifying operational
pain points. Manage user communications and advocate for operators' needs
back to engineering.
* Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance.
Identify system anomalies, operational risks, or configuration gaps. Feed
operational findings back to teams to kickstart their tool utilization.
* Design and deliver technical training sessions on tools and telemetry. Create
clear, user-friendly documentation, quick-start guides, and communication
plans. Facilitate onboarding for new operators.
* Identify and engage with new internal teams (e.g., Sustainability, Capacity
Planning, etc.) to explore how they can leverage our telemetry datasets and
tools. Understand their business requirements and map them to existing data
streams or tooling capabilities.
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