Data Center Technician (f/m/d)

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Job Purpose:

The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM.

Responsibilities:

Preparation, assembly and installation of racks, servers, storages and network equipment

Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)

Installation and documentation of cabling for network connectivity (Ethernet, Fiber)

Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed

Maintain safety and security protocols, and clean work environments within the Data Center

Escort sub-contractors/vendors as needed

Asset tracking of inventory using internal tools for all hardware installed in the Data Center

Identify assets within the RMA period and provide them to Provisioning for replacement

Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones

Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems

Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers

Local and domestic travel to maintain equipment colocation(s)

Potential international travel for support and training

Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule

Contribute to internal knowledgebase to maintain up-to-date documentation

Change management including defragmenting racks, IT equipment moves, and planned events

Assist with other duties assigned by Data Center Service Team Leader or Head of Operations

Required Qualifications:

High school diploma, GED, or equivalent work experience

1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure.

A+ or Network+ Certification or equivalent work experience

Demonstrate strong spoken and written communication skills

Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.

General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)

Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)

Preferred Qualifications:

Teamwork experience in a 24/7 rotational shift work environment

Physical Requirements and Working Conditions

The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities

The ability to use a computer and telephone for extended periods of time to communicate, create, and access information verbally and digitally

The ability to lift up to 50 lbs of computer or related equipment

The ability to climb and stand on a ladder as needed

The ability to use hands and fingers to manipulate computer equipment with fine detail

The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed

The ability to regularly sit or stand for extended periods of time.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded or canceled in writing by the Company.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.