Critical Services Technician - Data Centre Operations (m/f/d)
Application completed on JLL
About This Role
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally.
At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.
Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.
Critical Services Technician - Data Centre Operations (m/f/d)
Role Summary
Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.
Location: Frankfurt am Main
Employment Type: Full-time, Permanent (24/7 including weekends/holidays)
Key Responsibilities
Infrastructure Monitoring
Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
Track environmental parameters and system performance in real-time
Document all activities and deviations in shift logs
Maintenance & Inspections
Conduct structured inspection rounds every 2-4 hours
Perform visual/functional checks of UPS, generators, HVAC, electrical systems
Execute minor preventive maintenance tasks
Support planned maintenance activities
Incident Response
Respond immediately to alarms and system faults
Perform initial diagnostics and implement emergency protocols
Coordinate with external service providers
Escalate critical issues per established procedures
Document incidents in ticketing systems (ServiceNow, JIRA)
Documentation & Communication
Complete detailed shift handover reports
Maintain compliance documentation (DIN EN 50600, ISO 27001)
Communicate with customers regarding incidents/maintenance
Coordinate with Security, IT, and Facilities teams
Compliance & Safety
Enforce security protocols and access control
Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
Participate in safety drills and report hazards
Essential Requirements
Education & Certifications
Required:
Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable
Elektrofachkraft certification (or willing to obtain within probation)
First Aid certification (valid within 2 years)
Fire Safety Officer training (Brandschutzhelfer)
Valid Class B driving license
Technical Knowledge
Electrical power distribution systems (low/medium voltage)
HVAC and climate control technology
UPS systems, battery banks, emergency generators
Basic IT infrastructure (servers, network equipment)
Understanding of Tier III/IV critical infrastructure concepts
Language Proficiency
Technical terminology proficiency in German
Personal Competencies
Independent worker with strong problem-solving skills
Team-oriented with excellent communication
High stress tolerance and calm under pressure
Reliable, punctual, flexible with shift changes
Minimum 1-2 years technical operations experience
Preferred Qualifications
Experience:
Data centre, telecommunications, or colocation environments
Tier III/IV certified facilities
Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens
Additional Certifications:
CDCP (Certified Data Centre Professional)
Sachkundenachweis Kältetechnik
VDE certifications (VDE 0100, VDE 0105-100)
Manufacturer-specific training
Systems:
DCIM platforms (Nlyte, Sunbird, FNT Command)
BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
Ticketing systems (ServiceNow, JIRA, BMC Remedy)
Working Environment & Benefits
Conditions:
rotating shifts
State-of-the-art Tier III certified facilities
Benefits:
Competitive salary with shift premiums
Company pension scheme (betriebliche Altersvorsorge)
30 days annual leave
Job ticket/transportation allowance
Employee referral bonuses
Regulatory Compliance
Role requires adherence to: DIN EN 50600, VDE 0100/0105-100, DGUV Vorschrift 1 & 3, ISO 27001, ISO 50001, BDSG/GDPR, Arbeitsschutzgesetz, Arbeitszeitgesetz.
What We Offer
Opportunity to lead a flagship account with significant strategic importance to our organization
Platform to influence and shape best practices in Life Sciences real estate management globally
Exposure to cutting-edge operational practices and technologies across international markets
Collaborative, innovative work environment with access to industry-leading resources and expertise
Comprehensive professional development program and clear advancement pathways
Competitive compensation package including performance-based incentives
Global mobility opportunities within a growing international organization
Location:
On-site –Frankfurt am Main, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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