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Join the Infrastructure Platforms Team and embark on a career where innovation
meets support, assisting customers with the highest quality standards and
satisfaction.
As a Technology Support II in Corporate Infrastructure Platforms, you will be a
crucial team member that uses leading best practices to provide first-line
support and guidance on day-to-day technology activities. Your role involves
troubleshooting hardware, software, and technology issues within the
organization. You will maintain high levels of customer satisfaction with a
focus on executing with efficiency and strive for continuous improvement in
service delivery.
Job responsibilities
* Provides first-line support for hardware, software, and technology issues and
address and resolve challenges efficiently while adhering to established
processes and procedures
* Assists sin the timely delivery of technology support services to internal
customers, coordinate resources and activities to ensure high-quality
standards and customer satisfaction
* Uses enterprise-authorized AI capabilities within the work environment to
speed up incident triage and root-cause hypothesis generation from
operational signals, validating outputs and handling operational data
according to sensitivity and security requirements.
* Contributes to optimal system functionality by applying emerging knowledge of
hardware components, peripherals, devices, and network expertise
* Uses problem-solving techniques, diagnostic tools, and best practices to
Identify and resolve technical issues
* Applies reuse-first, AI-assisted practices within operational stability
routines to identify recurring interruption patterns and support validated
remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
* Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or
related disciplines
* 2+ years of experience in providing first-contact solutions and end user
support to triage and resolve issues in real-time including support for
hardware, software, and networks
* Knowledge of Data Centre Mechanical & Electrical infrastructures, Building
Management System, Fire Protection and Security System.
* Ability to configure basic iLo/iDrac/remote access configuration
* Extensive Knowledge in structure cabling, cable management and testing tools
* Working knowledge of using enterprise-authorized AI capabilities within the
work environment to support production support workflows with strong
validation habits and awareness of data sensitivity.
* Ability to review and validate AI-assisted incident recommendations before
action, escalating when uncertain and following operational and security
expectations.
* Extensive Knowledge in physical racking and stacking of servers and network
devices
* Experience in replacing components in servers and network devices
* Experience with live chat, incident/service request management, and runbooks
for system issue resolution
* Baseline knowledge of operational management and excellence
Preferred qualifications, capabilities, and skills
* Familiarity with troubleshooting techniques for resolving technical issues in
hardware, software, and technology systems
* Ability to document issues, procedures, and root cause analysis
J.P. Morgan is a global leader in financial services, providing strategic advice
and products to the world’s most prominent corporations, governments, wealthy
individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our FAQs
[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from
finance and risk to human resources and marketing. Our corporate teams are an
essential part of our company, ensuring that we’re setting our businesses,
clients, customers and employees up for success.
