Global Datacenter Operations Technician

KLDiscovery, one of the largest national eDiscovery providers, is currently

seeking a Data Center Maintenance Operations Technician to support our corporate

business systems across  all global sites company wide.

The position will report to the Manager of Data Center Operations and

has is responsible for the independent planning, analysis, and administration of

data center infrastructure, building related infrastructure, and physical

security systems,  to ensure continuous global

operations and maintaining company polices. This role exercises discretion and

independent judgment in evaluating infrastructure performance, recommending

solutions, and determining courses of action for complex operational issues.

The position functions with minimal supervision and is expected to

proactively identify risks, drive process improvements, and make decisions that

directly impact system availability and business continuity. Expected salary:

$29-35/hr (60-75,000 USD per annum)

Responsibilities

* Commitment to excellence, attention to detail and organizational skills are

critical components for this job. Flexibility and responsiveness to changing

situations will be required.

*  Independently evaluate, prioritize, and resolve infrastructure service

issues, applying professional judgment to determine appropriate solutions and

escalation paths.

*  Serves as a subject matter expert in diagnosing complex infrastructure

problems; independently determines and implements corrective action in

time-sensitive environments.

* Ability to follow polices and best practices when Installing servers and

network equipment into cabinets and racks, while maintaining all required

documentation and records.

* CAT6, single-mode, and multi-mode fiber cabling installations and suppor.

* Ability to asses cabinet power load and consumption measurements,

to maintain balanced power distribution and operational safety requirements.

* Managing Inventory control for servers, components and cables using DCIM

software.

* Manages work intake, prioritization, and resolution tracking

through ticketing system, exercising judgment in assigning urgency

and determining resolution approaches.

* Handling lifecycle process of IT and infrastructure devices. Such as planning

and coordination of equipment migrations, new equipment installations, and

following proper disposal of unused equipment.

*  Authors and maintains authoritative operational standards, best practices,

and procedural documentation that govern data center operations,

building infrastructure support, and physical security.

* Leads and manages infrastructure projects from initiation through completion,

exercising independent judgment on scope, approach, and sequencing.

* Handling of logistics as needed, to support global operations and IT related

support.

* Monitor and maintain all Power sources that are part of the Data Center

Operations Globally and all Global IT Office locations.

* Understanding of cable plant designs and fundamental of

various category (CAT) cabling standards and fiber cabling from a

patching needs and requirement. Understanding of structured cabling systems.

* Security Systems Monitoring and Maintenance.

*  Provides after-hours infrastructure support as a subject matter resource;

independently assesses and resolves escalated incidents in a team rotation.

Qualifications

* Minimum two - three years of working experience in data center facilities and

infrastructure including power, cabling, and rack management design.

* High school diploma required.  Post-secondary education in Information

Technology or a related field preferred.

* Working knowledge of networking, server and cable hardware.

* Experienced with customer interaction and relations.

* Experienced with vendor relations on a professional level.

* Very organized and detail oriented, with high degree of accuracy and

follow-up.

* Excellent written and verbal communication skills (MS Office experience).

* Self-motivated, reliable team player.

* Ability to work in collaborative high-pressure environment.

* Must possess desire to learn new technologies.

* Consistently work to enhance system performance and systems availability.

* Preferred knowledge of ERP systems to generate purchase orders and manage

invoices.

* May require working in cramped spaces or elevated locations.

* The ability to lift up to 50 pounds.

* Driver’s license and reliable transportation (travel between office

locations required).

* Requires general understanding of building electrical and mechanical systems

supporting the data center operations. Licensed electrician a plus.