Senior Director, MRO Supply Chain - Datacenter Operations

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide.

Within CO+I, the Core Datacenter Services (CDS) team is responsible for improving the availability, resilience, and efficiency of Microsoft’s global cloud infrastructure. We are seeking a Senior Director, MRO Supply Chain - Datacenter Operations to lead the end-to-end supply chain for maintenance, repair, and operations (MRO) spare parts supporting datacenters globally. Additionally, this role has responsibility for destruction equipment strategy and qualification that includes the spare part planning and fulfilment of maintenance standards within our datacenters and circular centers. This senior leader will set the vision, operating model, and transformation agenda for the function, building the capabilities, systems, partnerships, and talent required to plan, source, position, move, replenish, repair, recover, and manage critical spare parts throughout their lifecycle. The role is accountable for supply and demand planning, logistics, warehousing, supply network design, inventory strategy, supplier execution, and service performance in support of reliable datacenter operations and Microsoft’s AI and cloud growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and communicate the global end-to-end MRO spare-parts supply chain vision, strategy, standards, and multi-year transformation roadmap, aligned to CO+I priorities, datacenter reliability, AI capacity growth, company goals, financial objectives, and customer commitments.

Lead, develop, and inspire a geographically distributed organization of supply chain professionals and leaders. Establish clear accountability, strengthen succession and talent pipelines, coach and mentor team members and leaders, and create an inclusive, high-performance culture with efficient processes through significant change.

Own end-to-end supply chain performance for MRO spare parts across demand and supply planning, sourcing and supplier execution, inventory management, warehousing, transportation and logistics, supply network design, deployment, returns, repair loops, recovery, and end-of-life disposition.

Develop and execute supply-planning targets and replenishment standards across all nodes in the supply chain. Deliver measurable improvement in availability, On Time in Full (OTIF), inventory turns, excess and obsolescence, expedite cost, and total cost to serve.

Ensure inventory is available at the right place, at the right time, and at the right cost, expertly balancing business and customer needs to protect datacenter uptime and provide seamless customer experiences.

Design and optimize the global supply network, including stocking locations, replenishment flows, service levels, lead-time strategies, transportation models, and resilience measures. Balance availability, risk, cost, sustainability, and working capital.

Lead day-to-day and strategic relationships with third parties, suppliers, and logistics partners to ensure safety, security, quality, resilience, compliance, capacity, and service performance while maximizing execution and driving continuous improvement.

Escalate and resolve field supply chain issues; prioritize service based on material lead times, criticality, and availability; analyze material consumption trends; review engineering change orders affecting spare parts; and ensure hardware compatibility and lifecycle readiness.

Define risk-based strategies for critical spares, long-lead components, lifecycle transitions, repair and return loops, substitutions, constrained supply, and excess and obsolete inventory.

Implement measurement frameworks and performance-management mechanisms that enable data-driven decision-making, evaluate business and supplier performance, identify optimization opportunities, and provide clear ownership and disciplined execution.

Serve as the executive expert in the tools and processes used to manage supply. Lead the transformation of processes, data, governance, and digital capabilities through automation, integrated systems, advanced analytics, scenario planning, and scalable inventory solutions.

Define and drive process changes, standardization, and maturity improvements. Lead complex change-management efforts, influence teams to adopt new ways of working, and collaborate cross-functionally to improve tools, processes, and service delivery.

Build executive-level relationships across Sourcing, Finance, Datacenter Operations, Engineering, Security, Sustainability, regional teams, suppliers, and other disciplines. Resolve complex trade-offs, influence investment decisions, and align stakeholders behind enterprise priorities.

Ensure supply chain operations meet Microsoft safety, security, regulatory, and business-continuity requirements, with safe and secure solutions for internal and external customer commitments as the highest priority.

Represent the function with senior executives and external partners, clearly communicating strategy, investment needs, risks, performance, transformation progress, and business outcomes.

Embody our culture and values.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 8+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 6+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 15+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 12+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.

Demonstrated experience leading leaders and large, geographically distributed, cross-functional teams through significant organizational, process, and technology transformation.

Deep functional expertise across supply and demand planning, logistics, inventory management, and supply network design, with a record of improving service, resilience, cost, and working capital at scale.

Significant experience managing MRO materials, service parts, or mission-critical spare-parts supply chains in datacenter, cloud infrastructure, telecommunications, utilities, industrial, manufacturing, aerospace, healthcare, or a similarly complex and uptime-sensitive environment.

Proven ability to define strategy, translate it into an executable operating model and roadmap, secure investment, and deliver measurable business outcomes.

Executive-level communication and influencing skills, with experience aligning senior stakeholders and resolving complex priorities across operations, engineering, sourcing, finance, and suppliers.

Experience establishing governance, metrics, and management systems for end-to-end supply chain performance, risk, and accountability.

Experience redesigning supply networks and deploying integrated planning, inventory, warehouse, transportation, and analytics capabilities at enterprise scale.

Working knowledge of cloud or datacenter infrastructure, including the operational dependencies associated with power, cooling, space, racks, cabling, and hardware maintenance.

#COICareers #datacentercareers #COICDS

Supply Planning M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.