On-Site (Data Center) Technician

Are you a skilled Data Center Technician ready for your next challenge? Servers.com, a global leader in high-performance cloud infrastructure, is expanding, and we're looking for tech-savvy professionals like you to join our team. If you're passionate about working with cutting-edge technologies, ensuring the highest level of service uptime, and thrive in fast-paced environments, this is your opportunity to grow with us.

At Servers.com, you'll work alongside a dynamic team, tackle exciting projects, and be at the heart of our infrastructure operations. We're committed to innovation, and your expertise in hardware, networking, and troubleshooting will help us continue to deliver excellence to our global clients.

Location: On-site Sunnyvale, CA

Employment type: Permanent, Full-time

Pay Range: $30 - $36

What you'll do

Decommissioning hardware

Destruction of data on reclaimed devices

Track inventory and maintain accurate recordkeeping

Test and troubleshoot hardware

Perform audits of datacenter infrastructure

Monitor incoming tickets, chats, and alerts. Provide initial hands-on response

Check IP status on RBLs and process as needed

Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.

Installing various operating systems and applying base configurations

Communicating with customers via telephone, chat, and email to provide exceptional support

Perform hardware firmware upgrades, and learn new hardware platforms

Rack servers, install cabling, and assist with other infrastructure needs

Deploy complex, highly available infrastructure and services

What you bring

1+ years relevant experience

Solid working knowledge of computer hardware

Excellent written and verbal communication skills

Exemplary organizational skills and attention to detail

Excellent diagnostic skills

Proven customer service acumen

Basic Operating system experience - Linux / Windows

Basic networking knowledge

Understanding of different RAID configurations

Ability to setup and configure various operating systems

Ability to appropriately set up and decommission hardware within the constraints of the data center

What We Offer

Comprehensive benefits package

Traditional and Roth 401(k) with company matching

A collaborative, team-oriented culture

Consistent and predictable work hours

Engaging, varied work that keeps each day different

Opportunities to contribute ideas and influence how work gets done

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy:

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.