Data Center Supplier Services Program Manager

Are you looking to work at the next best company and organization?   Are you

craving the opportunity to make change and build new processes to improve a

business and provide the best customer experience?  Are you easygoing with a

positive attitude even when under an extreme amount of pressure?   If you

answered yes to these questions, then we want you!

Be a part of the Oracle Cloud Infrastructure, Data Center Supplier Management

Business Services, and Sourcing team. We are combining the elasticity and

utility of cloud services with the granular control, security, and

predictability of on-premises infrastructure to deliver high-performance, high

availability, and cost-effective infrastructure services. As we build and grow,

we seek a high-energy individual to step into the Data Center Supplier Services

& Business Operations team.

This role requires a thinker with a strategic vision and tactical prowess. We

need you to identify gaps and communicate ideas, solutions, and concerns as well

as mitigation plans for future process development, iterations, and the

continuous improvement of them. You will be expected to recommend changes and

support your positions on those changes using the data you report, along with

juggling high levels of support for day-to-day operational needs.

You should have a strong business and data center background, a track record of

fixing things, and a bias for action. Experience in the datacenter colocation is

needed, along with experience in a fast-paced management environment, making

quick decisions to remove blockers or risks to the business and the employees

managed.

Candidate must be comfortable working across remote teams and possess the

ability to compartmentalize tasks to separate and manage exceptions differently

from the normal day-to-day.  Keeping calm in chaos is key, along with team

collaboration with all!

RESPONSIBILITIES

Supplier Services drives and supports the OCI’s Colo-supplier program. As OCI

continues to scale, it becomes increasingly important that we efficiently and

effectively manage our Colo supply-base. The Supplier Management Services

Program Manager is a critical role that drives strategic initiatives &

continuous improvement as well as provides timely support to key internal

stakeholders in Datacenter Operations, Datacenter Engineering, Site Selection

and others.

Career Level - IC4

Key Responsibilities

•   Managing supplier performance for all colocation data centers accountable

for globally

•   Managing relationships with current suppliers to ensure that they meet the

data center's needs and expectations

•   Monitoring supplier performance and addressing any issues or concerns

•   Managing relationship with current suppliers to ensure that they meet the

data center’s needs and expectations per contracted terms

•   Contract management

•   Developing and implementing supplier management strategies and policies

•   Collaborating with other departments and teams within the data center to

ensure the supplier services align with the organization’s overall goals and

objectives 

•   Driving efficiencies with automation to enable business scale

•   Service level agreements with colocation suppliers are adhered to,

conducting executive business reviews, and managing internal customer support to

provide top-notch experiences

•   Effective reporting and executive write-ups 

•   Developing and implementing strategies to improve efficiency

•   Collaborating with other departments such engineering, field operations,

procurement, and finance to ensure the company's overall goals are met

•   Ticket Management deliverables, ensuring the timely resolution of customer

and supplier issues

•   Monitoring performance metrics: This includes tracking key performance

indicators and analyzing data to identify trends and areas for improvement

•   Developing and implementing operational processes and procedures: This

includes identifying areas for improvement and creating standard operating

procedures to increase efficiency and effectiveness

•   Communications for standard daily business needs, newsletters, status

updates and executive write ups, business meeting content build outs

•   Problem solving and providing input and support to manager to unblock on

business and project critical needs

•   Team -  must be a team player and be able to work solely 

•   Must be extremely flexible and be good at embracing and shifting direction

with high levels of change often

Qualifications

•   8+ years of program management/fast paces operational support experience.

Preferably in datacenter/ IT enterprise organization.

•   Degree in business, operations, supply chain, engineering or a related work

experience

•   Solid operational support and project management skills, proven track record

of taking ownership and driving results. Strong verbal and written communication

skills. Ability to multitask, manage multiple projects and prioritize tasks

•   Demonstrated ability to think broadly and strategically across various

levels within the organization. Ability to apply independent and sound business

judgment to solve complex issues.

•   Innovative, self-directed and has the ability to influence key stakeholders.

Team player that is able to work with remote and/or globally dispersed teams.

•   Ability to succeed through collaboration and working through internal and

external, organizations and individuals. Demonstrated ability to achieve results

through cross-functional, virtual teams. 

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from: $91,000 to $209,500 per annum. May be eligible for

bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law,

US-based employees are required to complete identity verification, which

involves the collection and processing of their biometric information.

Accommodations to this requirement may be granted following an individualized

assessment.

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.