Data Center Support Services Technician - Catalyst Conversion

**This trainee conversion requisition is ONLY for current Abilene Catalyst Data

Center Technicians (who started on August 31, 2026) to be rehired for full-time

roles.**

Oracle Cloud Infrastructure (OCI) is committed to delivering reliable, scalable,

and secure cloud services to customers around the world. We design, deploy,

optimize, and operate Oracle’s next-generation infrastructure supporting a

global network of data centers. As we expand, we're seeking motivated

individuals to join our Infrastructure Operations team as full-time Data Center

Technicians in our Abilene, Texas data center.

In this role, you will be part of the team that ensures our cloud platform stays

always available, secure, and efficient. You’ll work alongside experts in

software, hardware, networking, security, and logistics—supporting Oracle’s

critical data center environments.

RESPONSIBILITIES

Logistics and Operations 

* Shipping and receiving: inspect, accept/reject goods, verify shipments, and

track all inbound/outbound activity.

* Inventory management: maintain accurate asset location records and perform

cycle counts.

* Safely move and stage equipment; support installation/removal of hardware.

* Coordinate with construction, engineering, and vendors to meet project

deliverables.

* Ensure safety and security compliance in all logistics operations.

* Document equipment movements and analyze logistics for process improvements.

* Provide escorts to supervise third-party vendors during maintenance.

Breakfix 

* Diagnose and resolve hardware issues on servers, network devices, and storage

systems.

* Replace faulty hardware components (CPU, RAM, drives, cards, power, cables).

* Install and decommission equipment during system upgrades or refreshes.

* Perform routine equipment/system maintenance.

* Monitor for issues and respond swiftly to minimize downtime.

* Collaborate with internal engineering teams and vendors to resolve complex

issues.

* Manage and update service tickets.

* Follow standard operating and maintenance procedures.

* Maintain cleanliness and security of operational areas.

Objective Minimum Qualifications

* Completed the 12-week Catalyst Data Center Training Program

* High school diploma or equivalent required.

* Ability to resolve tickets independently

* Enthusiasm for technology and a strong desire to start a career in data

center operations.

* Willingness to learn new technical skills and follow established processes

with precision.

* Ability to collaborate effectively in an inclusive team environment.

* Solid understanding of fundamental mathematical and computational concepts

* Professional demeanor with strong communication skills.

* Understand that this role is physically demanding and requires hands-on work

rather than desk-based tasks.

* Able to lift up to 50 lbs, climb ladders, and work in tight spaces as

required.

* Ability to work non-standard hours, including working weekends, night shifts,

holidays and on shift-based schedules as required.

* Must have own vehicle for reliable transportation to the Abilene, TX data

center location.

* Visa sponsorship is not available for this role. For clarity purposes, this

means that Oracle is not in a position now, or in the future, to offer US

immigration sponsorship. This includes, but is not limited to, support of

H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp

etc.

Preferred Qualifications

* Previous experience supporting data center or cloud infrastructure

environments.

* Experience with ServiceNow, JIRA, or similar ticket management platforms.

* Familiarity with enterprise server, storage, and networking equipment.

QUALIFICATIONS

Minimum Job Qualifications

Education and/or Experience:

3 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 2 years

of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 1 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Job Skills:

Customer Service: Demonstrated ability to deliver high-quality customer service,

resolving issues with professionalism.

Troubleshooting: Demonstrated ability to troubleshoot and resolve technical

issues.

Network Support: Demonstrated ability to manage and troubleshoot network

infrastructure and connectivity.

Hardware Support Demonstrated experience diagnosing and repairing hardware

issues in support of IT operations.

IT Infrastructure/Server Trouble Shooting Experience:

2 years of experience in IT infrastructure, data center services, or server

administration.

Preferred Job Qualifications

Education and/or Experience:

4 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 3 years

of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 2 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience :

1 year of experience in hyperscale cloud environments.

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.