Data Center Technician 3

Leads complex, data center hardware support services to ensure resilience,

reliability, and availability at scale. Designs, governs, and signs off on

advanced change activities and site augmentations, driving standardization of

SOPs/MOPs across regions. Serves as the highest operational escalation point for

incidents, leading cross-functional triage, root-cause analysis, and long-term

corrective actions. Partners with engineering, capacity, networking, and

security teams to anticipate risks, implement architectural improvements, and

automate repeatable workflows. Mentors and develops team mates, uplifts best

practices, and influences policy and process changes that improve performance

across the group and organization.

RESPONSIBILITIES

Key Responsibilities 

Datacenter Services Operations–Break/Fix and Hardware Maintenance: 

• Oversees lifecycle management for servers and components; sets standards for

diagnosis, replacement, and performance validation without impacting critical

workloads 

• Coaches teams on advanced power distribution practices and complex hardware

interventions; validates that work meets reliability, safety, and SLA

objectives 

Datacenter Services Operations–Network Configuration, Installation, and

Augmentation: 

• Leads the planning, risk assessment, and execution governance for large-scale

network builds and migrations; validates architecture, cabling, and end-to-end

connectivity 

• Defines acceptance criteria and sign-off gates for network changes; ensures

interoperability and error-free integration with upstream and downstream

systems 

Technical Support and Trouble Shooting: 

• Owns the escalation queue and trend analysis; directs complex investigations,

establishes fix-forward plans, and ensures high-quality documentation of

resolutions within SLAs 

• Shapes the ticket taxonomy, triage playbooks, and automation triggers to

improve response consistency and speed 

Safety and Compliance–Safety, Security, Compliance, and Documentation: 

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures

alignment with physical security procedures, local regulations, and audit

requirements; verifies functional testing of security controls 

• Ensures comprehensive documentation, audit trails, and change records;

prepares for and leads compliance reviews and remediations 

Continuous Improvement: 

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings

and implements durable design/process changes that reduce risk across the fleet 

• Partners with engineering to mitigate availability risks, reduce single points

of failure, and improve observability and alert fidelity 

Collaboration, Vendor Relations, and Leadership: 

• Mentors technicians and specialists; sets expectations for execution quality,

safety, and customer focus; builds capability through training and coaching 

• Influences staffing and readiness plans for on-call and peak events; models

inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution - Drives completion of complex and/or ambiguous  work areas

in accordance with broad project requirements. Provides leadership to team

members on shifting priorities and resources according to team needs.

Collaboration & Partnership - Collaborates across Lines of Business to lead the

delivery of impactful work and provide support for critical team objectives.

Leverages advanced understanding of business, stakeholder, and/or customer needs

to build partnerships within and outside of team.

Problem Solving - Proactively develops and shares procedures to identify and

resolve complex issues, serving as the final non-managerial escalation point for

the team. Collects and reviews data and/or information to troubleshoot the most

complex errors.

Continuous Learning - Models continuous learning by actively seeking to expand

knowledge and learning new skills and/or tools, and staying current with trends

and best practices in one's field. Seeks out and leverages feedback and advanced

training to refine improve skills.

Continuous Improvement  - Recommends, implements, and shares strategies to

improve the efficiency and effectiveness of complex processes, protocols, and

workflows for own and other teams.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from $31.83 to $63.65 per hour; from: $66,200 to

$132,400 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law,

US-based employees are required to complete identity verification, which

involves the collection and processing of their biometric information.

Accommodations to this requirement may be granted following an individualized

assessment.

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.