About This Role

* Responsible for effective delivery of technical support and installations.

This will include break-fix tasks, includes hardware, network, cabling and

rack deployments, site planning, problem escalation and managing

installations in an Oracle Cloud Infrastructure (OCI) datacenter.

* Pprioritize ticketing queues, resolving escalations, and clearing blocking

issues to enable continued delivery of

* technician activities in accordance with internal polices and service level

agreements.

* Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of

Shift ROTA's to cover 24x7

RESPONSIBILITIES

* Work involves some problem solving with assistance and guidance. Understands

and applies company policies and procedures.

* Supports day to day hardware maintenance and readily implements repairs for

known failure modes in servers and network equipment.

* Basic knowledge on operating system, hardware and network fundamentals,

concepts, repair & diagnosis.

* Basic knowledge of datacenter design, including electrical and cooling plant

& operations

* Ability to work independently and as part of a team, evaluating issues and

taking appropriate actions to resolve them.

* Solid knowledge of datacenter design, including electrical and cooling plant

& operation

* Solid knowledge on operating system, hardware and network fundamentals,

concepts, repair & diagnosis.

* Prioritizes work based on severity, identifies and provides

remediation feedback in defined processes.

* Good level of spoken English language is required.

QUALIFICATIONS

Career Level - IC1

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.